The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.
Bilingual candidates encouraged to apply.
ESSENTIAL JOB FUNCTIONS
Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
Complete assigned company training relevant to position.
Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
Address and resolve customer complaints in a friendly manner.
Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
Perform various daily operational tasks, i.e., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
Perform various in-store services for customers (where state and local laws allow) - (i.e.; install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.)
Occasionally drive a delivery vehicle to make deliveries (Driving record must meet the company mandated driving eligibility requirements) when business needs dictate.
All other duties as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
Ability to quickly match alphanumeric sequences
Ability to provide outstanding, friendly and professional customer service
Must be able to multitask, handling customers on the phone and in the store at the same time
Desired:
Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
ASE certification
Fluency in multiple languages (Spanish is highly desired)
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
Parts Specialist • Store 03748 Portland OR
Get a maximum of $400 in bonuses in Portland.Earn $100 for every 10 rides in 7 days (limit 4).Lyft is a flexible earning opportunity and a platform that connects drivers with individuals that need ... Show more
Join the team as an Accounts Payable Specialist with our client, a leading company in their industry!.Are you ready to become an integral part of a renowned business that has been a cornerstone of ... Show more
Start a fulfilling career as a Warehouse Selector!.Our success is driven by the collective effort of each member in our warehouse, which has set us apart in the industry for 130+ years.We're dedica... Show more
Job Title: Lead Apparel Manufacturing Systems Engineer Location: Beaverton, OR 97005 (hybrid: Mon – Thurs Onsite & Fri Remote) Duration: 1 Year - Could lead to an open FTE role.Summary: The Lead Ma... Show more
DOE + Benefits (Medical, Dental, Vision, PTO + Holidays, 401K with match).LHH Recruitment is seeking a detail-oriented and proactive Logistics Specialist to support day-to-day logistics operations ... Show more
Sales Specialists help customers bring their project ideas to life by offering a range of product options, providing samples, and recommending solutionsincluding installation and related services.S... Show more
Join Premium Retail Services as a Merchandising Specialist, where you'll bring top brands to life in stores across your community.Represent hundreds of beloved brands across multiple retail locatio... Show more
Customer Service Logistics Coordinator.Wilsonville, Oregon, United States.Customer Service Logistics Coordinator.Seeking experienced Customer Service Logistics Coordinator with recent hands-on expe... Show more
Parts Sales Specialist / Back Counter.Aspen thrives on taking on the biggest heavy haul design and manufacturing challenges in North America.Ready to roll where others fear to tread, the Aspen appr... Show more
The Parts Counter Person is responsible for providing exceptional customer service by assisting customers in selecting and purchasing automotive parts.This role involves interacting with both retai... Show more
Join Premium Retail Services as a Merchandising Specialist, where you'll bring top brands to life in stores across your community.Represent hundreds of beloved brands across multiple retail locatio... Show more
The Sales Outfitter performs various Selling / Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, prov... Show more
Are you looking for a fulfilling retail position that combines a love of helping customers find their Perfect Fit with great perks, a strong team environment, room to grow, and competitive earning ... Show more
At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners.We're on the lookout for p... Show more
Get a maximum of $400 in bonuses in Portland.Earn $100 for every 10 rides in 7 days (limit 4).Lyft is a flexible earning opportunity and a platform that connects drivers with individuals that need ... Show more
Description The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience.GSRs assist in maintaining ... Show more
We are looking for a Credit Specialist to join our Rexel team in Beaverton, OR!.Summary: The Credit Specialist is responsible for setup and maintenance of customer accounts.Provides customer servic... Show more
This role has a minimum base pay from $17.Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space.This positio... Show more
The Parts Counter Specialist plays a critical role in delivering exceptional customer service while supporting parts sales, inventory accuracy, and operational efficiency.This position requires str... Show more
System Transport is hiring experienced CDL-A flatbed truck drivers for regional and OTR routes.You will be transporting important goods and materials such as glass, steel, aluminum, building materi... Show more
){kind=logo}
