Fraud Specialist

Job Title: Fraud Specialist/Fraud Operations Specialist I

Location: Overland Park, KS

Duration: 07 Months On Contract

Description:

• This role will be hybrid, 3 days office/2 days remote after training is complete.
• At least 1 year relevant experience required.Conduct in depth analysis and/or investigations to identify and manage fraudulent activities.
• This includes customer authentication, fraud investigations and/or compliance with fraud policies in all business channels.
• Investigates and responds to fraud escalations.
• Establishes and improves fraud-related process. Identifies issues and recommends solutions on team projects.
• Hours of operation Mon-Fri 8:00AM to 7:00PM CST and Saturday 8:00AM to 5:00PM CST. Must be able to work flexible schedule including nights, weekends and holidays.

Position Summary:

• Reviews, identifies, and deters fraudulent activity. Takes inbound calls and referrals from victims of fraudulent activities.
• Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issue.

Position Requirements:

• Preferred background/prior work experience Customer service and call center skills Priority soft skills Good tone and communication skills as wells as listening skills Role will support Fraud Mgmt.