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Highgate
Pool AttendantHighgate • Miami Beach, FL, US
Pool Attendant

Pool Attendant

Highgate • Miami Beach, FL, US
30+ days ago
Job type
  • Full-time
Job description

Overview

The Pool Attendant is responsible for the maintenance of all pool stations providing exceptional customer service to all guests.

Responsibilities

  • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
  • Maintain the cleanliness of the pool areas, furniture, and service areas of the pools in an organized manner.
  • Replenish all towels and retail amenities and stock as necessary during the shift.
  • Assist in opening and closing side-work as assigned.
  • Assist in ensuring the cleanliness and tidiness of the pool or lounge areas.
  • Assist with any retail outlets.
  • Assist guests with service requests when needed.
  • Ensure overall guest satisfaction.

Qualifications

  • High School diploma or equivalent and/or experience in a hotel or related field preferred.
  • At least 1 year of progressive experience in a hotel or a related field required.
  • Flexible and long hours sometimes required.
  • Very heavy work - Exerting in excess of 100 pounds of force occasionally, and /or 50 pounds of force frequently and/or 20 ponds of force constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during the entire shift.
  • Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Maintain a friendly and warm demeanor at all times.
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Pool Attendant • Miami Beach, FL, US

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