Talent.com
McInnis Inc.
Senior IT Helpdesk SpecialistMcInnis Inc. • Milford, CT, US
Senior IT Helpdesk Specialist

Senior IT Helpdesk Specialist

McInnis Inc. • Milford, CT, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Senior IT Helpdesk Specialist (Full-Time) HR & Recruiting Firm Location:

  • Mostly In-person in Milford, CT, very Occasional Travel Act as the main contact for IT support requests via phone, email, or ticketing system.
  • Troubleshoot and resolve hardware, software, and connectivity issues for remote and onsite users.
  • Provide high-priority, professional support to leadership and executives, ensuring minimal downtime.
  • Escalate complex technical issues to senior IT management or external vendors when appropriate.
  • Microsoft Ecosystem & Onboarding Manage and support Microsoft 365 , Teams, and user account administration.
  • Lead new employee onboarding, including account creation, device setup, and access management.
  • Develop and refine onboarding documentation and checklists to streamline the process.
  • Gain experience and expand skills in Microsoft Entra (Azure AD) , Intune , and mobile device management (MDM) systems.
  • Documentation & Process Improvement Create and maintain IT documentation, internal knowledge bases, and standard operating procedures.
  • Identify recurring issues and develop long-term solutions to improve system reliability.
  • Suggest and collaborate ideas for new tools, systems, and workflow improvements.
  • Maintenance & Security Perform regular system updates, monitoring, and backups.
  • Manage user access controls and maintain compliance with IT policies. (Bonus) Contribute to cybersecurity and endpoint protection initiatives.
  • Project Support Support IT setup and system configuration for new office or client locations (occasional travel).
  • Assist in technology rollouts and adoption of new solutions.

Qualifications Required:

  • 3+ years of IT support or helpdesk experience.
  • Proficiency with Microsoft 365 , Windows OS, and general networking fundamentals.
  • Excellent troubleshooting and communication skills, including experience supporting leadership and executive-level users .
  • Strong documentation and process improvement abilities.
  • Ability to work collaboratively in a remote, fast-paced environment.

Preferred:

  • Experience working in startup or rapidly growing business environments.
  • Familiarity with Microsoft Entra (Azure AD) , Intune , and MDM concepts, and interest in growing into these areas.
  • Experience with remote support and ticketing tools (e.g., Zendesk, Jira, Freshdesk).
  • Basic understanding of IT security best practices.
  • Bonus Skills Prior experience working within restaurant, HR & recruiting, or municipal industries (bonus).
  • Experience with macOS environments (bonus).
  • Knowledge of SharePoint (bonus, not required).

Hours & Compensation Commitment:

  • Full-time, on-site in Milford, CT, with occasional travel as required Compensation: Competitive salary (depending on experience) Comprehensive Health, Dental, & Vision Paid Time Off Sick time Holidays Life Insurance 401k Contributions Charity Matching Join us in this exciting opportunity to make a meaningful impact on our clients.
  • Apply today and become an integral part of our dynamic team! IND126 Powered by JazzHR

Create a job alert for this search

Senior IT Helpdesk Specialist • Milford, CT, US

Similar jobs

Remote Customer Service - Benefits Specialist (50k-90k per year)

Professional CareersCentereach, New York
$50,000.00 yearly
Remote
Full-time +1

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r... Show more

 • Promoted

Onsite Endoscopic Specialist

KARL STORZ Endoscopy - AmericaNew Haven, CT, US
Full-time

At KARL STORZ, we are driven by a mission to enhance global health through innovative technology designed to tackle the most complex surgical procedures and medical challenges.One of the most rewar... Show more

 • Promoted

Automotive Internet Business Development

Blasius Auto GroupWatertown, CT, United States
Full-time

Automotive Lead Handling Specialist.We are seeking a highly organized and customer-focused individual to join our team as an Automotive Lead Handling Specialist.In this role, you will be responsibl... Show more

 • Promoted

Help Create a Family — Become a Surrogate with Roots

Roots SurrogacyEast Shoreham, NY, US
Full-time

There are families out there who would give anything to hold their baby — and you could be the reason they do.At Roots Surrogacy, we work with incredible women who feel called to do something meani... Show more

 • Promoted

Work from Home – Product Feedback Support - $25-$45 per hour

GL Rocky Fork Point, Ohio
$25.00–$45.00 hourly
Remote
Full-time

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market. Show more

 • Promoted

Sales Associate Help

Ace HardwareEast Setauket, NY, United States
Full-time

Setauket- East Setauket, New York Retail.We are seeking outgoing, friendly, and helpful team members to welcome and assist customers.Previous hardware experience is a plus but not a requirement as ... Show more

 • Promoted

Customer Service Specialist

RandstadWest Haven, CT, United States
Full-time

We are seeking a dedicated Customer Support Specialist to join our team.In this role, you will be the frontline point of contact for our customers, providing exceptional support through troubleshoo... Show more

 • Promoted

Quality Support Specialist

RBC BearingsTorrington, CT, United States
Full-time

The Quality Support Specialist will provide administrative and clerical support services to the Quality Management System as necessary to ensure the functioning of the QMS in accordance with define... Show more

 • Promoted

Desktop Technician

Trilyon, Inc.Southington, CT, United States
Full-time

This role will involve onsite discovery, validation, and documentation of Plain Old Telephone Service (POTS) lines across identified locations.The ideal candidate will have experience in.Infrastruc... Show more

 • Promoted

Sr. Technical Services Representative

LaticreteBethany, CT, United States
Full-time

Technical Services Representative.Are you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty?.At LATICRETE Inte... Show more

 • Promoted

Part Time Work From Home Focus Group Panelist. Help Desk Support Experience Not Required

Apex Focus Group LLCCoram, New York, United States
Remote
Part-time

We're currently looking for individuals across the country to take part in online market research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your... Show more

 • Promoted

SPX Specialist, Senior (Global Mobility)

Altair Global ServicesShelton, CT, United States
Full-time

SPX Specialist, Senior (Global Mobility).Altair Global is a leader in mobility and relocation services, supporting organizations and their employees through complex life and career transitions.We a... Show more

 • Promoted

Customer Service Automotive Technical Specialist

FCP EuroMilford, CT, United States
Full-time

Customer Service Technical Specialist.Are you passionate about European cars and love solving technical challenges? FCP Euro is looking for Customer Service Technical Specialists to join our team i... Show more

 • Promoted

Information Technology Professional

US NavyCentereach, NY, US
Full-time

Information Technology Professional (IT/CTN/IS).Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by oper... Show more

 • Promoted

Senior Subcontract Administrator

Lockheed Martin CorporationStratford, CT, United States
Full-time +1

Description:WHAT WE'RE DOING The Subcontract Administrator is responsible for managing the full lifecycle of subcontracts, from preparation to administration, ensuring that all procurement activit... Show more

 • Promoted

Retail Support Specialist

DSI SystemsWaterbury, CT, United States
Full-time

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners.We're on the lookout for p... Show more

 • Promoted

Asset Protection Customer Host

WalmartYaphank, NY, United States

Asset Protection Customer Host.WM Supercenter #8331 901 Boulevard East Yaphank, NY 11980-0000.Shift may start between 8:00am - 11:00am.Shift may start between 1:00pm - 4:00pm.This role focuses on g... Show more

 • Promoted

Customer Relations Specialist

ORKIN, LLCOrange, CT, United States
Full-time

Overview Connecticut Pest Elimination is a full-service Pest Control company servicing both businesses and residences throughout the state of Connecticut.We offer great home protection plans to he... Show more