Sr. Technical Service Representative

Overview

Title : Senior Technical Service Representative

Travel : 80-100%

Remote in territory

Compensation : $$75-80K plus bonus

As a Sr. Technical Service Representative you represent the company & provide a valuable service to our customers. It is important that you perform the functions of your job in a safe & professional manner.

The Sr. Technical Service Representative will complete work assignments and service accounts according to previous contracts and commitments. Maintain a relationship with key customer personnel and takes full ownership for account retention. This includes calling at executive levels, renewing contracts and selling price increases as needed. Conduct in-plant water sampling, analyses and reporting of results. Collect operating data on equipment and is responsible for maintaining / monitoring the chemical feed program. Complete specialized studies as well as communicate effectively with Sales Reps, Customers and internal employees.

A Sr. Technical Service Representative is responsible for developing customer and prospect rapport and goodwill, for learning the customers’ and prospects’ operations and for becoming a producing member of the company sales and service team.

Responsibilities

• Maintain current customer base
• Service accounts per agreement
• Primary owner of all relationships within account
• Improve technical and market knowledge
• Record customer operating, system, and equipment data and inform primary representative of changes or plans for change.
• Complete call reports, service reports and business reviews as required
• Working with immediate supervisor to update contract agreements and work sheets, submit to CSR’s and accounting as required
• Maintain a high standard of service and customer satisfactions so that no customer complaints originate as the result of poor customer service measured by customer care survey.
• Performance of other duties as assigned.

Qualifications

EEO / AA / F / M / Vet / Disabled