Online Travel Content Auditor

Exciting Opportunity: Online Travel Content Auditor at Hotel Management & Consulting!

About the Role: Hotel Management & Consulting is seeking an Online Travel Content Auditor at our Overland Park, KS office. The Online Travel Content Auditor will be responsible for auditing, maintaining, and reporting on content across various channels, i.e. Booking.com, Expedia.com, Brand.com and Google. This position will require a high level of attention to detail.

Our Culture: We believe in a performance-based culture where hard work is balanced with respect for personal life. We offer equal opportunity and advancement based on merit, and operate with a small, efficient team of hospitality professionals.

Benefits:

• Salary: Dependent on experience, $18.00 - $22.00.
• DailyPay Access: Flexible pay options to access your earnings when you need them.
• Benefits: Offering medical, dental, and vision benefits in addition to the company’s paid time off benefit for full-time employees.
• Employee Assistance Program: Complementary benefit provided to all employees to assist with personal or work-related concerns.
• Career Growth: Opportunities for advancement within the company for dedicated employees.

Primary Duties:

• Conduct regular audits of property content, imagery, and pricing across OTA platforms including Expedia, Booking.com, and Google to ensure consistency and accuracy.
• Review and respond promptly to guest inquiries and requests submitted through Expedia, Booking.com, and Google.
• Manage user access and permission updates for internal staff on OTA platforms.
• Handle guest communications related to relocation requests, cancellations, and other service-related issues.
• Monitor, evaluate, and process no-show charges in accordance with company policies.
• Support guest satisfaction initiatives by monitoring and responding to feedback on platforms like Medallia and Chatmeter.
• Configure and manage geofencing triggers to enhance marketing and location-based visibility for properties.
• Deploy, monitor, and evaluate the effectiveness of TravelAds campaigns.
• Reconcile monthly invoices and payments related to OTA partnerships, advertising campaigns, and other digital services.
• Compile, analyze, and maintain detailed data records to support operational and strategic decision-making.
• Other Duties as Assigned.

Preferred Qualifications:

• Bachelor’s degree in business, or related field preferred.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Proven time management skills with an ability to meet deadlines.
• Strong analytical and problem-solving skills.

Physical Requirements:

• Frequently required to sit, stand, talk and hear.
• This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

Hotel Management and Consulting, Inc. reserves the right to modify, change, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at will”. These job requirements are subject to change to reasonably accommodate qualified disabled individuals.

Equal employment opportunities (EEO) to all employees and applicants are provided without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), political affiliation, military status, or other non-merit-based factors.

We comply with applicable federal, state, and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training. In the event of a favorable hiring decision, we participate in E-Verify.

Any form of unlawful harassment of employees or applications for reasons based on race, color, religion, gender identity, sexual orientation, national origin, age, disability, or veteran status is strictly prohibited. Improper interference with the ability of employees to perform their expected job duties is not tolerated. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions. We are a Drug Free workplace.