The CSR is responsible for providing outstanding customer service to clients, customers (internal and external) and third parties via telephone, email, and fax. The CSR ensures compliance with client's program specifications and ACB policies and procedures. Specific CSR duties may be dependent on the client(s) they support. CSR must manage communications proactively to ensure the most effective and timely service is provided. The CSR may be required to assist with and/or perform all work assignments generally performed by other hourly PSG employees (Department Specialists, Account Specialists, Data Entry Clerks, Document Coordinators and Claims Processors).
DUTIES
Serve as a contact for clients, customers and/or third parties of assigned PSG accounts. Receive, research, and resolve client questions and complaints. Facilitate oral and/or written communications to ensure clients receive timely, efficient and accurate service (thorough responses to all communications are required within one business day). Maintain necessary documentation related to communications (i.e. log all telephone communications in the ACB phone log). Identify and review potential customer service issues with the Supervisor and proactively seek potential solutions. Review fund transactions; Ensure that client database is maintained and updated as necessary.
QUALIFICATIONS
High School Diploma or equivalent certificate. Basic PC knowledge, including Microsoft Office products; Outlook, Word, and Excel. General mathematical, spelling, and grammar skills as demonstrated by successful completion of pre-employment tests. Basic understanding of accounting principles. Strong organizational skills and time management skills are needed to manage multiple tasks/priorities.
Customer Service Representative • Memphis, TN, USA
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...[internal_linking.show_more]
About Agero :Wherever drivers go, we're leading the way.Agero's mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology...[internal_linking.show_more]
Job DescriptionJob DescriptionSalary :Starting at $22.Job Title :Mechanical Customer Service RepresentativeLocation :Millington, Bartlett, Cordova, Lakeland, Germantown, Arlington, Collierville and...[internal_linking.show_more]
Our team relies on competitive, passionate, and goal-oriented professionals to provide a strong culture of upward mobility for all employees.The Marketing Consultant will run client events and enga...[internal_linking.show_more]
Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent expe...[internal_linking.show_more]
We are seeking a motivated and customer-focused.Customer Service Representative.This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in ...[internal_linking.show_more]
David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style-or the care...[internal_linking.show_more]
We're currently looking for individuals across the country to take part in remote paid market research, including online focus groups, product trials, and consumer studies.Earn up to $750 a week in...[internal_linking.show_more]
Flynn Hut joined the Pizza Hut system in 2021.In 2023, we expanded internationally acquiring Pizza Hut’s master franchisee in Australia with 260+ units.Today we are the largest Pizza Hut franchisee...[internal_linking.show_more]
Join a Leader in Home Healthcare.As a national leader inventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to ...[internal_linking.show_more]
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...[internal_linking.show_more]
JobID: 260246 Category: JobSchedule: Full time Posted Date: 2026-03-31T02:12:03+00:00 JobShift: Day Salary (Annual/Hourly): Position Summary Works under general supervision to perform a variety of ...[internal_linking.show_more]
Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions...[internal_linking.show_more]
If you’re looking for an exciting opportunity where you can change people’s lives and achieve financial success as an independent insurance agent, you’ve come to the right place.Becoming an indepen...[internal_linking.show_more]
THEN Hybrid (3 days on-site, 2 remote) in Southfield, MI, St.Petersburg, FL, OR Memphis, TN!!!.The candidates submitted should not have any upcoming need for time off for the first few months of th...[internal_linking.show_more]
Sales Representative / Automotive Sales Reps Do you have sales experience, but have no room for growth? Homer Skelton Chrysler Dodge Jeep of Millington is looking for a talented and outgoing Automo...[internal_linking.show_more]
Customer Service Representatives are often the first staff members that current, new or prospective residents meet.This is the only opportunity to make a positive first impression.Greet all custome...[internal_linking.show_more]
Customer Service Representative For more than 30 years, K&G Fashion Superstore (K&G) has provided value-conscious customers with the latest fashions and styles at the best possible prices.Offering ...[internal_linking.show_more]
){kind=logo}
