Shift Leader

Our Mission

Donovan Services, Inc. is committed to providing exemplary quality services to our guests, together with a fulfilling work environment for our employees. We are a Dunkin’ Donuts brand retail collection of franchise businesses committed to providing each guest with high quality service each time they visit us. It is our goal to recruit employees who demonstrate a desire to always put the guest first. We are dedicated to ensuring that each guest is treated with respect and dignity. We are committed to demonstrating full cooperation with co-workers and management in achieving these objectives.

Our Core Values

• SERVICE EXCELLENCE
• Consistently delivering exemplary service to all guests
• Commitment to the constant improvement of services
• BUILD TEAMWORK
• Establishing collaborative work environments
• Nurturing entrepreneurial spirit
• Building strong teams with mutual respect
• Creating environments committed to learning and growth
• PERSONAL INTEGRITY
• Utilizing honesty and integrity in all dealings

*You are applying for work with a franchisee of Dunkin’, not Dunkin’ Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees*

Shift Leader

Do you thrive in a fast-paced environment? Love hyping up a team? Got a passion for coffee, donuts, and delivering top-tier guest experiences? If so, Dunkin’ wants YOU to be our next Shift Leader Extraordinaire!

What’s in it for you?

• Competitive Pay: Earn a competitive hourly wage
• CASH TIP$
• Flexible Schedule: From opening to closing and all shifts in between, work a schedule that fits your needs.
• Fun Work Environment: Be a part of a positive, energetic, and supportive team
• Employee Discounts: Enjoy discounts on food and free coffee while on shift
• FSA: Flexible Spending Accounts available to all employees
• Sick Time: Offered to all employees
• Paid Time Off: Offered to full time employees
• 401K + Company Match:
• Medical and Dental Insurance: Offered with company contribution for full time employees
• Advance Your Career: Learn new skills and grow within the company

Your Role

As a Shift Leader, you'll be the go-to person for keeping things running smoothly! You'll support the Restaurant Manager and Assistant Manager to ensure everything operates seamlessly, all while keeping up with Dunkin’ Brands and company standards. From leading the team to delivering top-notch service, you’ll play a key role in making every shift a success!

• Prepare food and beverages according to Dunkin Brands standards
• Provide fast, friendly, and accurate service in accordance with the Six Steps of Service
• Encourage a positive work environment consistent with the Company values
• Cleaning and general store maintenance
• Performing food safety and product quality reviews as required
• Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security.
• Train and develop a team capable of delivering a great guest experience
• Work with the management team to innovate ways to build sales and guest loyalty
• Cover the service floor when the Manager and Assistant Manager are scheduled off the floor

What We’re Looking For:

Love coffee, teamwork, and leading with good vibes? We’re looking for an energetic, people-loving, get-it-done kind of leader to join our Dunkin’ crew! An effective shift leader has the ability to find the balance of an outstanding leader and an effective manager.

• Guest Experience Champion: You go above and beyond to make every guest feel welcome, valued, and eager to return! With your friendly attitude, quick service, and attention to detail, you create a positive, memorable experience—one cup of coffee and smile at a time.
• Team Builder & Motivator: You know how to bring people together, creating a supportive and fun work environment where everyone thrives. You inspire your team, celebrate their wins, and keep the energy high to ensure every shift is a success!
• Positive & Professional: A friendly face with a can-do attitude.
• Effective Communicator: You’re a pro at keeping everyone on the same page! Whether it’s giving clear instructions, providing feedback, or just keeping the vibes positive, you know how to connect with your team and guests to ensure smooth and successful shifts.
• Cool Under Pressure: Busy shifts? No problem—you handle them like a champ.
• Results-Driven: Whether it’s hitting goals or improving service, you’re all about success.
• Adaptability Ninja – Things change fast—you keep up even faster.
• Weekend Warrior: You’re available when the action happens!
• Age 16+
• Able to fluently speak and read English

If you’re ready to lead, inspire, and caffeinate the world—apply now and let’s make Dunkin’ magic happen!