Front Desk/Medical Receptionist

We are seeking a highly motivated and professional Front Desk Receptionist for our client. The ideal candidate will have prior experience working in a cosmetic or medical spa environment and a passion for providing excellent customer service. This position requires someone who is organized, personable, and thrives in a fast-paced, client-focused setting.

Responsibilities:

• Greet clients warmly and provide excellent customer service from check-in to check-out
• Answer phone calls, schedule appointments, and manage client calendars efficiently
• Handle customer inquiries, provide information on services, and assist with product recommendations
• Process client payments and manage billing
• Assist clients with completing necessary intake forms and other documentation
• Coordinate with staff to ensure smooth client flow and timely service delivery
• Ensure the reception area is clean, organized, and welcoming at all times
• Manage inventory and reordering of retail products and supplies
• Maintain confidentiality of client information in compliance with HIPAA standards
• Process customer feedback, ensuring that any complaints or concerns are addressed promptly and professionally
• Promote services and special offers to clients as part of our sales strategy
• Assist with basic administrative tasks, including filing, emails, and maintaining client records
• Adhere to all company policies and procedures while maintaining a professional and positive attitude

Qualifications:

• Previous experience working at a front desk in a cosmetic or med spa environment is required
• Strong customer service and communication skills, both in-person and over the phone
• Proficient in office software (Microsoft Office, scheduling software, point-of-sale systems)
• Ability to multitask and work effectively in a fast-paced, dynamic environment
• Knowledge of cosmetic treatments and services is preferred
• Exceptional organizational skills with attention to detail
• Strong problem-solving abilities and a calm demeanor under pressure
• Professional appearance and demeanor
• High school diploma or equivalent;additional education or certifications in cosmetology or spa management a plus