Talent.com
Addverb Technologies Usa Inc
Customer Care Manager (Site Mgr)Addverb Technologies Usa Inc • Louisville, KY, US
Customer Care Manager (Site Mgr)

Customer Care Manager (Site Mgr)

Addverb Technologies Usa Inc • Louisville, KY, US
30+ days ago
Salary
$120,000.00 yearly
Job type
  • Full-time
Job description
Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Competitive salary
  • Opportunity for advancement
  • Relocation bonus

Job Description


Designation: Customer Care Manager (Site Mgr)


Location: Louisville, KY (On-Site, Full Time, Exempt)


Reports To: Director - Customer Care


Qualifications and Skills


  • Bachelor’s degree or equivalent in Mechanical/Electrical/Mechatronics Engineering or similar
  • Minimum 5-7 years of experience in same or similar role with experience in managing/supervising direct reports.
  • Working knowledge of MS Office & Windows OS
  • Prior experience with Computerized Maintenance Management Systems (CMMS) is preferred.
  • Performance management, problem solving & analytical skills.
  • Troubleshooting & Root Cause Analysis experience.
  • Working knowledge of electrical & mechanical parts of automation systems.
  • Experience in robotics, warehouse automation including automated material handling systems, and logistics automation systems a distinct advantage.
  • Customer Centricity
  • Ability to work in demanding and stressful situations to meet customer demands.
  • Positive can-do mentality to always look for opportunities.
  • Hands on approach to actively working on site for setting the standards of technical support.
  • Strong verbal and written communication skills.
  • Team management and development experience.
  • Support After Sales & Customer Service Team & Stakeholder Management.
Purpose of Role


  • The scope of responsibilities will include, but not limited to, on-site support, remote support, technical service, warranty management, annual maintenance contracts, and spare parts management.
  • Provide focused leadership ensuring that customers receive best-in-class service.
  • Manage a team of Residential Service / Mobile Robotics / Controls Engineers & Techs, on-site at one of our biggest project sites for a prominent customer.
  • Collaborate with Director of Customer Care & VP of Projects to support the after-sales strategy for Addverb and implement the same through objectives (targets), policies and initiatives to increase revenue & profitability for Addverb and improve customer satisfaction and loyalty.
  • Develop and optimize support and service processes, tools, and systems. Also align with the internal team for regular audits of systems as per standards and needs to retain our ISO certification compliances.
  • Negotiate, finalize, renew, and monitor service contracts with customers and partners to ensure smooth operations of automation equipment deployed at the customers sites.
  • Build & manage customer relationships to capture feedback and improve customer satisfaction levels.
  • Collaborate with cross-functional teams such as supply chain, purchasing, design, production, quality, product development, projects etc. to resolve issues and improve product/service quality and customer satisfaction.
  • Manage the mechanism for timely escalation of open issues and resolve escalations on priority basis to ensure high customer morale and satisfaction.
  • Work closely with the global after-sales team to ensure proper support is provided to the client at all times.
  • Develop, train, and motivate the after-sales team to achieve business objectives and targets while creating an inclusive and beneficial work culture.
  • Ensure that all the above responsibilities are achieved with the relevant safety standards being applied in all situations.
  • Schedule preventive and breakdown maintenance, and document and track maintenance records in CMMS.
  • Manage customer spare parts and reorder parts as needed to maintain a minimal threshold of spare parts.
  • Provide system health evaluation and analyze performance against established KPI.
  • Data mining as needed to identify top maintenance issues that need the most attention.
  • Provide weekly and monthly reports to the customer and stake holders.
Your role will also require you to:


  • Have experience working in a mission-critical, on-call environment is desirable
  • Have the ability and willingness to lift, lower and carry objects up to 15-30lbs, work from heights, climb ladders, and in confined spaces
  • Travel ~10-20% only as needed
  • Hold a valid driver’s license and a decent driving record with a car is preferred
Job Type: Full-time


Pay: $120,000.00 - $140,000.00 per year


Benefits:


  • 401(k)
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Health savings account
  • Life, LTD, AD&D insurance
  • Affluent Paid time off & Holidays
  • Professional development assistance
  • Relocation assistance

Create a job alert for this search

Customer Care Manager (Site Mgr) • Louisville, KY, US

Similar jobs

Bond/Surety Account Manager

Insurance Office of AmericaLouisville, KY, US
$75,000.00 yearly
Full-time

Title: Account Manager - Bonds/Surety.Highly prefer the candidate be 2-3 days hybrid at one of our IOA office locations, also open to fully remote.Longwood, FL, Birmingham, AL, Jupiter, FL, Las Veg... Show more

Senior Account Manager - Commercial Lines

Insurance Office of AmericaLouisville, KY, US
$80,000.00 yearly
Full-time

Title: Senior Account Manager - Commercial Lines.Eastern and Central Time Zones.Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, indi... Show more

Customer Success Manager

NGT Corporation - a Master Franchisee of the COVERALL brandLouisville, KY, United States
Full-time

We're looking for a Customer Success Manager who thrives on building relationships, solving problems, and empowering others.In this role, you'll act as the main point of contact for existing custom... Show more

 • Promoted

Customer Success Manager

Global PaymentsJeffersonville, IN, United States
Full-time

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.Our worldw... Show more

 • Promoted

Patient Care Tech

Host Healthcare, Inc.Louisville, KY, United States
Full-time

Travel healthcare offers healthcare professionals new career opportunities that involve travel, growth, and excitement.At Host Healthcare, we are dedicated to providing travel nurses, travel therap... Show more

 • Promoted

CSR/Account Manager

Big I KentuckyLouisville, KY, United States
Full-time

Independent Insurance Agent Opportunity.Independent Regional Property & Casualty Insurance Agency seeks full-time or part-time employee in Kentucky with 3-5 years experience in commercial P&C and/o... Show more

 • Promoted

Care Manager (RN)

Molina HealthcareLouisville, KY, United States
Full-time

JOB DESCRIPTION Job SummaryProvides support for care management/care coordination activities and collaborates with multidisciplinary team coordinating integrated delivery of member care across the ... Show more

 • Promoted

Center Quality Manager

Join ParachuteLouisville, KY, US
$70,000.00 yearly
Full-time
Quick Apply

We’re building a better way to donate plasma — one that’s fast, friendly, and powered by smart technology - our donor app makes booking and earning easy for donors, and our team makes every visit f... Show more

Sales Account Manager

360careLouisville, KY, United States
Full-time

The Sales Account Manager is responsible for driving new business and helping nursing homes adopt and implement the Citizen Insurance product.They will work closely with the Vice President of Sales... Show more

 • Promoted

Client Service Manager

Arthur J Gallagher & CoLouisville, KY, United States
Full-time

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate.You'll be backed by our digital ecosystem: a ... Show more

 • Promoted

Relief Account Sales Manager

Keurig Dr PepperLouisville, KY, United States
Full-time

The Relief Sales Manager is responsible for up-selling and fulfillment/replenishment, focusing on execution and merchandising.This person will be accountable for retention and penetration of large ... Show more

 • Promoted

Remote Behavioral Health Care Manager

Healthcare SupportLouisville, KY, United States
Remote
Full-time

REMOTE BEHAVIORAL HEALTH CARE MANAGERHealthCare Support is actively seeking a REMOTE BEHAVIORAL HEALTH CARE MANAGER to fill an opening.Daily Responsibilities for REMOTE BEHAVIORAL HEALTH CARE MANAG... Show more

 • Promoted

Senior, Customer Success - Remote

UPS USLouisville, KY, United States
Remote
Permanent

Explore your next opportunity at a Fortune Global 500 organization.Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better ever... Show more

 • Promoted

Caregiver Manager RN

ElderCare 4 FamiliesLouisville, KY, United States
Full-time

Job Overview:ElderCare 4 Families is a leading home care agency dedicated to helping older adults continue to live at home.We provide personalized home care services and solutions to fit the family... Show more

 • Promoted

Team Lead

Rack Room ShoesLouisville, KY, United States
Part-time

The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures.Provides leadership... Show more

 • Promoted

Remote Dealership Engagement Manager

Apollo RetailLouisville, KY, United States
Remote
Full-time

Important Information Who is Apollo? At Apollo, we're on a mission to make retailers and brands look their best! Because simply put, when products look good, they sell more. Show more

 • Promoted

Territory Manager, Eye Care Louisville, KY

ViatrisLouisville, KY, United States
Full-time

Territory Manager, Eye Care Louisville, KY.At VIATRIS, we see healthcare not as it is but as it should be.We act courageously and are uniquely positioned to be a source of stability in a world of ... Show more

 • Promoted

Senior, Customer Success - Remote

UPSLouisville, KY, United States
Remote
Permanent

Explore your next opportunity at a Fortune Global 500 organization.Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better ever... Show more

 • Promoted

Patient Care Manager

OptumLouisville, KY, United States
Full-time

Explore opportunities with Caretenders a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide.As members of the Optum family of businesses, we are ... Show more

 • Promoted

Technical Project Manager Data Center (Remote)

RM Staffing B.V.Louisville, KY, US
Remote
Full-time

Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more