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Simplecleanz
Customer ServiceSimplecleanz • Washington, DC
Customer Service

Customer Service

Simplecleanz • Washington, DC
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

The target is to ensure excellent service standards and maintain high customer satisfaction.


Responsibilities

  • Effectively manage large amounts of incoming calls
  • Generate sales leads;
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers


Requirements

  • Proven customer support experience
  • Track record of over-achieving quot
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritise, and manage time effectively
  • High school degree
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Customer Service • Washington, DC

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