Join TD SYNNEX as a Cloud Billing Analyst. In this role, you will work closely with various teams to manage customer account reconciliations, address billing-related inquiries, and create analytical reports. Your efforts will contribute to delivering best-in-class systems and operations across LATAM, supporting our business unit leaders and their key partners.
Candidates from Central America & Dominican Republic are encouraged to apply.
Identify and resolve errors in billing operations and other related issues.
Collaborate with vendors, TD SYNNEX stakeholders, and cloud team members to understand and meet business requirements.
Document all processes using company tools, in collaboration with the offshore team.
Develop and create analytical reports
Ensure compliance with Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
Create, maintain, and optimize cost optimization tools within an Excel environment.
Proficiency with Microsoft Office Suite.
English proficiency, both in speaking and writing
Excellent verbal and written communication skills.
Ability to think strategically and analyze complex data.
An out-of-the-box thinker with a proactive approach to problem-solving.
Capable of working independently and taking responsibility for individual tasks.
Comfortable working in an international, results-driven project organization.
Basic knowledge of the IT Software/Services/SaaS industry and its market advantages (desired).
Professional remote environment
Occasional non-standard work hours or overtime as business requires.
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What’s In It For You?
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