Talent.com
PNC
Operations Analyst SrPNC • Cleveland, OH, USA
Operations Analyst Sr

Operations Analyst Sr

PNC • Cleveland, OH, USA
30+ days ago
Job type
  • Full-time
Job description
Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].



Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As an Operations Analyst Sr. within PNC's Investment organization, you will be based in Cleveland, OH.

Job Description

  • Executes complex transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas.
  • Processes and/or reconciles complex transactions of varying risk and financial value in accordance with established policies and procedures. Identifies and addresses exceptions and serves as a point of escalation for complex transactions. Partners internally with service partners to route calls, documents or other action items to complete transactions. May interact with external customers to complete transactions.
  • Ensures the appropriate materials, documentation and capacity are available to complete transactions. Confirms equipment is operational, if applicable.
  • Provides consultation and advice to internal and external customers. Reviews existing processes, recommends improvements and may assist with implementation. Participates in and may serves as a subject matter resource for process improvement projects. May assist in training and onboarding of new hires.
  • Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures. May review reports to identify exceptions, monitor quality and ensure compliance. May participate in risk mitigation activities.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Accuracy and Attention to Detail – Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.

Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Managing Multiple Priorities – Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Operational Functions – Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations.

Problem Management Process – Knowledge of and ability to bring a reported problem to successful resolution.

Process Management – Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes.

Products and Services – Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations.

Standard Operating Procedures – Knowledge of and ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency.

Work Experience

Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Associates

Disability Accommodations Statement:


The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):


PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Create a job alert for this search

Operations Analyst Sr • Cleveland, OH, USA

Similar jobs

Remote Sr Business Analyst, Customer Care

Signet JewelersAkron, OH, United States
Remote
Full-time

REMOTE OpportunityORHYBRID Opportunity in Northeast, OH or DFW, TXThe Senior Business Analyst position provides a strategic business view of current performance and opportunity areas to the Custome... Show more

 • Promoted

Clinical Contracts Analyst (Remote US)

TeleflexCleveland, OH, United States
Remote
Full-time

Clinical Contracts Analyst (Remote US)The Clinical Contracts Analyst will develop and negotiate contracts and budgets associated with clinical trials, ensure contracts comply with regulations, mana... Show more

 • Promoted

Remote Lead Financial Analyst - AI Trainer ($50-$60 per hour)

Data AnnotationRichmond Heights, Ohio
$50.00 hourly
Remote
Full-time +1

DataAnnotation is committed to creating high-quality AI.Join our team to help train the next generation of AI while enjoying the flexibility of remote work and the freedom to set your own&nbsp... Show more

 • Promoted

Restaurant Delivery - Flexible Schedule

DoorDashCleveland Heights, OH, United States

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety o... Show more

 • Promoted

Medical Billing and Coding - Entry Level Training Program

DreamboundCleveland Heights, Ohio, United States
Full-time

Note : This is an educational program, not a job.Successful completion of the program does not guarantee employment but will equip you with valuable skills for the healthcare job market.Looking to ... Show more

 • Promoted

Operations Manager With Car Washing & Detailing $48K-$52K and QTR Bonus CLE

ODORZX INC.Cleveland, OH, US
$48,000.00–$55,000.00 yearly
Full-time
Quick Apply

ODORZX INC is seeking a dedicated and versatile Operations Manager who is not afraid to roll up their sleeves and lead by example.If you possess strong organizational skills, a hands-on approach, a... Show more

Marine Interdiction Agent

U.S. Customs and Border ProtectionRichmond Heights, OH, US
Full-time

NEW RECRUITMENT AND RETENTION INCENTIVES!.Air and Marine Operations (AMO), a component of U.Customs and Border Protection (CBP) offers those with Merchant Mariner Credentials the exceptional opport... Show more

 • Promoted

Complete Online Surveys For Cash (Up to $25/per)

Earn HausSouth Euclid, OH, US
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Administrative Analyst

GPD GroupAkron, OH, United States
Full-time

Join GPD Group, where our purpose is to improve the well-being of our employees, clients, communities, and business partners by transforming opportunities into success.We are passionate about the w... Show more

 • Promoted

Sales Operations Intern

ContinentalAkron, OH, United States
Full-time

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods.Founded in 1871, the technology company offers safe, efficient, intelligen... Show more

 • Promoted

Business Analyst

McKinsey & CompanyCleveland, OH, US
Full-time

Do you want to work on complex and pressing challenges—the kind that bring together curious, ambitious, and determined leaders who strive to become better every day?.If this sounds like you, you’ve... Show more

Travel Behavioral Health Tech - $1,308 per week in Ohio

AlliedTravelCareersAll Cities, OH, US
$1,308.00 weekly
Full-time +1

AlliedTravelCareers is working with Infojini Healthcare to find a qualified Behavioral Health Tech in Ohio!.Behavioral Health Tech travel Behavioral Health needed in Ohio.With over 19 years of expe... Show more

 • Promoted

Surrogates Start at $55K–$75K+ — Includes $1,200 Bonus + $11K Pre-Pregnancy Payout

Physician's SurrogacyEuclid, OH, US
Full-time +2

Surrogates Start at $60K$75K+ $1,250 Bonus + $11K Pre-Pregnancy Payout.Looking for a high-paying opportunity with real support and no upfront costs?.Become a Surrogate and earn up to.All expenses ... Show more

 • Promoted

Valuations Analyst

House Buyers of AmericaCleveland, OH, United States
Full-time

House Buyers of America is looking for a 100% remote Valuations Analyst (VA) who will be responsible for valuing prospective deals and determining a scope of work for properties we acquire.The VA m... Show more

 • Promoted

Surface Maintenance Mechanic

CargillEuclid, OH, United States
Full-time

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way.We sit at the heart of the supply chain, partneri... Show more

 • Promoted

Dollar Tree - Sales Floor Associate - No Experience Required

Dollar treeSouth Euclid, OH, United States
Full-time +1

Dollar Tree is seeking Sales Floor Associates to assist with stocking merchandise, organizing shelves, and supporting daily store operations.Sales Floor Associates are responsible for unloading del... Show more

 • Promoted

Operations Manager

CVS Pharmacy, Inc.Lakewood, OH, United States
Full-time

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performanc... Show more

 • Promoted

Shift Manager

Steak 'n ShakeAkron, Ohio, United States
Full-time

Shift Manager - Steak 'n Shake - Paying up to $18.At Steak 'n Shake, we don't just compete on pay -.Steak 'n Shake (on top of your salary) invested in your personal Bitcoin wallet.Real long-term fi... Show more

 • Promoted • New!

Shift Supervisor/Management Trainee - $16-$24/hr

CVSSouth Euclid, OH, United States
Full-time

CVS Health is seeking Shift Supervisors / Manager Trainees to assist with supervising store operations, supporting employees, and ensuring customer service and store performance standards are met.S... Show more

 • Promoted

Front Desk Supervisor/Customer Service - Hilton $16-$35/hr

HiltonCleveland Heights, OH, United States
Full-time

Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay.The Front Desk Supervisor assists with daily fr... Show more