Talent.com
TradeJobsWorkForce
Customer Service Specialist - RemoteTradeJobsWorkForce • 10260 New York, NY, US
Customer Service Specialist - Remote

Customer Service Specialist - Remote

TradeJobsWorkForce • 10260 New York, NY, US
30+ days ago
Job type
  • Full-time
  • Remote
Job description
Customer Service Specialist Remote Job Duties: • Quickly getting up to speed on Occipital products as it relates to Augmented Home and their technical foundations. Understand frequently asked questions, the answers to those questions, and the technical reasons behind our answers (so you can repackage the information for different types of customers with different needs). • Learning the systems that Occipital uses (or may adopt) to manage customer support, including third-party SaaS tools and customized internal tools. • Providing high-quality, personalized support to customers at various stages of their lifecycle including pre-sale, onboarding, and ongoing usage with a focus on rapid response, accurate information and a friendly demeanor. • Being flexible in tailoring your support style, channels (i.e., phone, email, Slack, etc.) and process to different types of customers — we can't do the exact same thing for a 1-person small business as a large enterprise with an annual contract, but we want all of them to be fanatical supporters of our products (and our support). • Being a principled problem-solver and debugger — “My scan is inaccurate!” could be for many different reasons, and we will be counting on you to untangle the problem, try to solve it yourself, and then identify the right team or person to help you solve it if you can't. • Identifying trends in customer support and reporting back to the team on a regular basis. • Addressing any customer trends by creating new support content (e.g. support articles, video tutorials, etc.) or suggesting features to various product teams. • Contributing to various operations, such as staying on top of shipments to customers, or managing a small rental program. • Advocating for and being the “guinea pig” for various customer experience experiments, and helping evaluate their success or failure (e.g. “Did adding live chat actually improve the customer experience?”). • Wherever possible, through both the process alone and through working with engineers to create new features or improvements, fixing things twice.
Create a job alert for this search

Customer Service Specialist - Remote • 10260 New York, NY, US

Similar jobs

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausRed Bank, NJ, US
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Customer Service Specialist

LandaNew York City, NY, United States
Full-time

Do you love product and engaging with customers? Are you a systems thinker who think on their feet and can take individual data point to implement solutions? We're looking for a customer experience... Show more

 • Promoted

Remote Customer Service Representative Agent - Part Time Panelists Needed

ApexFocusGroupLong Branch, New Jersey, US
Remote
Full-time +1

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent expe... Show more

 • Promoted

Customer Service Representative (Hybrid Remote)

Heraeus HoldingNew York City, NY, United States
Permanent

Customer Service Representative (Hybrid Remote) Permanent Pay Range Min.About Heraeus Making displays foldable? Helping hearts beat with medical innovations? Or breathing new life into precious ... Show more

 • Promoted

Remote Market Research Participants. No Experience (Ideal For Customer Service Representative)

Apex Focus Group LLCTeaneck, New Jersey, United States
Remote
Full-time

We're currently looking for individuals across the country to take part in remote paid market research, including online focus groups, product trials, and consumer studies.Earn up to $750 a week in... Show more

 • Promoted

Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

OCPAKeansburg, New Jersey, us
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Customer Support Specialist US (Remote)

QT Communications & TechnologyJersey City, NJ, United States
Remote
Full-time

Job Description :We are searching for a friendly and highly analytical customer service specialist to join our customer care team.In this role, you will answer customer queries and resolve issues v... Show more

 • Promoted

Remote Customer Service Representative – Product Testing

GLOCPAMiddletown, New Jersey
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Remote Customer Service Rep

TradeJobsWorkforce10704 Yonkers, NY, US
Remote
Full-time

We’re looking for a Remote Customer Service Rep to support the preparation and delivery of goods or services, follow safety procedures and company policies, and gain knowledge of company offerings ... Show more

 • Promoted

Customer Service Rep(04547)

Domino's PizzaKeansburg, NJ, United States
Full-time

Company Description Flexible hours and fun work.Job Description Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, perso... Show more

 • Promoted

Remote Customer Service Specialist

ForgeFitNew York, NY, US
Remote
Full-time
Quick Apply

Remote Customer Service Specialist  Company: ForgeFit  Location: Remote (U.Full-Time  About ForgeFit  At ForgeFit, we supply premium fitness equipment to gyms, studios, and trai... Show more

Customer Service Specialist I #Full Time #Remote

61st Street Service CorpJersey City, NJ, United States
Remote
Full-time

Top Healthcare Provider NetworkThe 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors.This position will support ColumbiaDoctors, one of the lar... Show more

 • Promoted

Remote Customer Service Representative $45 per hour

GL1Clifton, New Jersey
$45.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Customer Service Rep

UhaulMiddletown, NJ, United States
Part-time

State Rte 35, Middletown, New Jersey 07748 United States of America.Are you an enthusiastic, highly motivated person that would love to start your career in the retail industry with U-Haul?.If you ... Show more

 • Promoted

Customer Service

Pizza HutHazlet, NJ, United States
Full-time

Working at Pizza Hut is about making hungry people happy.It's about being independent and having fun, making new friends, and earning extra cash.As a Pizza Hut team member, you can be the smiling f... Show more

 • Promoted

Cruise Travel Booking Specialist (Remote / Flexible)

HB TravelsBelmar, NJ, United States
Remote
Full-time

Cruise Travel Booking Specialist (Remote / Flexible).Belmar, New Jersey, United States.About the Role: Do you love all things cruising and enjoy helping others plan unforgettable getaways at sea? W... Show more

 • Promoted

Remote Customer Service - Benefits Specialist (50k-90k per year)

Professional CareersMonsey, New York
$50,000.00 yearly
Remote
Full-time +1

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r... Show more

 • Promoted

Lead Customer Service Advisor

Pep BoysEatontown, NJ, United States
Part-time

The Customer Service Lead (CSL) plays a critical role in delivering exceptional customer experiences while serving as a trusted leader and operational point person within the service center.In addi... Show more

 • Promoted

Remote Customer Service Representative

Arias AgenciesNew York, NY, US
Remote
Full-time

We exist to serve and strengthen working-class communities by delivering affordable, high-quality life insurance through a team with a heart.Our mission is straightforward: we are there for people ... Show more

 • Promoted

Customer Service Specialist - Remote

TradeJobsWorkForce10710 Yonkers, NY, US
Remote
Full-time

Customer Service Specialist Remote Job Duties: • Quickly getting up to speed on Occipital products as it relates to Augmented Home ... Show more