ITSM Developer

What you ’ll do

As a member of the IT Service Management (ITSM) team, you will be responsible for designing, developing, and implementing solutions on the ServiceNow platform to enhance our IT service delivery. You will collaborate with cross-functional teams to ensure the successful integration of Device42 CMDB and ITSM tool(s), aligning with industry best practices and organizational requirements. Specifically, you will:

• Support the transition to a new service management platform
• Design, develop, and implement custom applications and integrations on the ServiceNow platform to meet business requirements.
• Configure ServiceNow modules, workflows, and user interfaces to optimize functionality and user experience.
• Develop and maintain integrations between ServiceNow and other enterprise systems using APIs and other integration tools.
• Identify opportunities for automation within ITSM processes and implement solutions using ServiceNow capabilities.
• Provide technical support and troubleshooting for ServiceNow-related issues, ensuring timely resolution and minimal disruption.
• Create and maintain technical documentation, including design specifications, test plans, and user guides.
• Work closely with IT teams, business stakeholders, and external vendors to gather their requirements and deliver solutions that align with organizational goals.
• Stay updated with ServiceNow features and industry best practices to continuously enhance platform capabilities.

What’s required

• Bachelor’s degree in a technology related field or a minimum of 5 years of relevant recent experience
• Proven experience as a ServiceNow developer/engineer, with a strong track record of successful ServiceNow implementations, including scripting, UI policies, business rules, and client scripts
• Experience with web technologies such as JavaScript, HTML, CSS, and REST/SOAP web services
• Experience with Devops tools and engineering frameworks such as CI/CD Pipelines, code repo tools like Github, and code quality tools such as sonarqube
• Familiarity with ITSM processes and frameworks such as ITIL
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues and strong attention to detail
• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders
• Hands-on experience with industry standard enterprise change, configuration and asset management system tools (such as JSM, Device42, ServiceNow, BMC, etc.)
• Solid understanding of IT infrastructure components, such as servers, networks, storage systems, and virtualization technologies
• Commitment to the highest ethical standards

We take care of our people

We invest in our people, their careers, their health, and their well-being. When you work here, we provide:

• Fully-paid health care benefits
• Generous parental and family leave policies
• Mental and physical wellness programs
• Volunteer opportunities
• Non-profit matching gift program
• Support for employee-led affinity groups representing women, minorities and the LGBTQ+ community
• Tuition assistance
• A 401(k) savings program with an employer match and more

About Point72

Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry’s brightest talent by cultivating an investor-led culture and committing to our people’s long-term growth. t .

The annual base salary range for this role is $175,000-$245,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.