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Patient CoordinatorAkumin • Wichita, KS
Patient Coordinator

Patient Coordinator

Akumin • Wichita, KS
30+ days ago
Job type
  • Full-time
Job description

The Patient Coordinator is responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience. Ensures documentation and patient records are prepared and organized. Ensures patients have a clear understanding of what to expect during and after their appointment.


Specific duties include, but are not limited to:

  • Greets and assists patients, customers and visitors in person and over the phone.

  • Will perform patient registration in various systems.

  • Answers all phone calls in a professional and courteous manner.

  • May collect monies for time-of-service patient responsibility.

  • May be responsible for verifying insurance coverage and obtain prior authorization.

Patient Assistance:

  • May perform preliminary screening of patients prior to procedures, which may include medical history.

  • May transport patient to/from the exam room.

  • May assist in patient transfer on/off the exam table.

  • May transport patient to/from the exam room.

  • May provide the patient with preliminary and post-procedure instructions.

Work Area & Supply Preparation

  • In the mobile setting, may assist in preparing the unit for transport.

  • Will maintain a clean and organized work area.

  • May order supplies and ensure the work area is properly stocked.

Documentation

  • Will ensure accuracy of patient records.

  • May schedule patient appointments and obtain insurance verification and/or authorization.

  • May prepare medical records for physicians, patients and customers.

  • Ensures accurate documentation of patient visits in various electronic

  • systems and on written documents.

  • May assist the clinical staff with documentation and image delivery to the patient, physician, or contracted customer.

  • Performs all duties within HIPAA regulations.

  • Other duties as assigned.

Position Requirements:

  • High School Diploma or equivalent experience required.

  • For Mobile Radiology and Oncology, CPR Certification must be obtained prior to hire.

  • For Fixed Radiology, CPR Certification is a plus.

  • As applicable, valid state driver's license required.

  • Ability to work at several locations required.

  • Strong customer service skills.

  • Organizational and multi-tasking skills.

  • Basic knowledge of computer applications and programs.

  • Local travel may be required to support multiple sites.

  • The COVID-19 vaccination is/may be a condition of employment.

  • All candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment.

Preferred

  • Six months customer service or related experience and/or training.

  • Knowledge of medical terminology is a plus.

  • Bilingual in Spanish is a plus.

Physical Requirements:

The employee may be exposed to outside weather conditions during transport of patients if working on a mobile unit. The employee may be exposed to a strong magnetic field or radioactive material. May be exposed to blood/body fluids and infectious disease and environmental hazards such as exposure to noise, and travel.

More than 50% of the time:

  • Sit, stand, walk.

  • Repetitive movement of hands, arms and legs.

  • See, speak and hear to be able to communicate with patients.

Less than 50% of the time:

  • Stoop, kneel or crawl.

  • Climb and balance.

  • Carry and lift (ability to move non-ambulatory patients from a sitting or lying position for transfer or to exam).

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Patient Coordinator • Wichita, KS

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