Senior Manager, Software Delivery

Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

The Senior Manager, Software Delivery is accountable for delivery of software engineering for Shake Shack Digital and Data. The Senior Manager, Software Delivery is responsible for leading cross-functional teams to deliver high-quality software products and data solutions on time and within budget. This role combines technical expertise, leadership, and project management skills to drive the development, implementation, and optimization of engineering and data systems that align with organizational objectives.

The Senior Manager, Software Delivery is a strong communicator at all levels from executives to project team members who is comfortable leading a distributed team of internal and external technology resources. This role requires a strategic thinker with a strong technical background in software delivery coupled with the ability to understand the business value the technology is providing.

The Senior Manager, Software Delivery will be comfortable with ambiguous and rapidly evolving business needs, helping teams to shape the future direction. This role will balance being hands-on and strategic, partnering with business and technology teams to ensure best in class software delivery working with 3rd party global team for Digital and Data.

Essential Job Duties and Responsibilities:

• Build, manage, and operationalize cross-functional, program plans that focus on on-time delivery, stakeholder management, dependency identification and risk mitigation in support of the corporate strategic plan

• Provide leadership, guidance, and mentorship to software engineering and delivery team, manage technical risk, and represent the work product in front of IT leadership

• Own and communicate project metrics & process (agile and waterfall) to help stakeholders understand what is being delivered when, program status, and improving overall feature delivery

• Manage allocated budget for programs enabling business technology and business outcomes. Drive improvements for software delivery maturity of your organization to improve speed, quality, and value of software products

• Assess and Grow Talent - Manage, build, and mentor a team of FTE and partner resources to achieve business and personal career goals

Minimum Qualifications:

• Experienced in building and cultivating software delivery practices and processes and have a consistent track record of delivering on time & on budget programs involving high-quality software systems.

• Experience in driving adherence to Release Management and Quality Assurance best practices for software delivery for partner teams.

• Worked previously in Commerce, QSR, Retail, Hospitality fields or Technology Consulting firms as engineering delivery leader focused on Consumer Facing (B2C) and Operator facing, high transaction volume platforms.

• Experience in establishing criteria and process for ensuring all delivered experiences are of high quality and performance.

• Hands-on experience in leading result- oriented Software Delivery execution through a multi- geography team (60+) using Agile methodologies for digital programs.

• Successful track record of working in cross-functional environments delivering features on digital products on time and budget

• Created a culture biased towards owning end to end delivery of projects and experiences aligned with corporate goals

• History of successfully planning, estimating, and delivering complex software delivery and align with the budget and timelines while managing 3rd party partners.

• Experience managing 3rd party partners – onshore, nearshore, and offshore.

• Hands-on experience in creating estimation framework across digital platforms and be a servant leader in steering estimates aligned to business goals.

• Successful track record of collaborating IT and business in cross-functional teams across different areas of the company

• Have a broad understanding of various cloud development technologies and trends for enterprise-scale, distributed systems, DevOps practices, multi-tier SOA architecture using OOD: IOS Development -Swift, Android Development, JavaScript etc.

• Drive improvements to the software delivery maturity of organization to improve speed, quality, and value of software products

• Experience in effort sizing for work and ability to understand the technical dependencies and mitigating business risks

• Experience in leading technical conversations with third party partners and no be completely dependent on Architects or developers

Benefits at Shake Shack:

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:

• Weekly Pay and Performance bonuses

• Shake Shack Meal Discounts

• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more

• Medical, Dental, and Vision Insurance*

• Employer Paid Life and Disability Insurance*

• 401k Plan with Company Match*

• Paid Time Off*

• Paid Parental Leave*

• Access to Employee Assistance Program on Day 1

• Pre-Tax Commuter and Parking Benefits

• Flexible Spending and Dependent Care Accounts*

• Development and Growth Opportunities

*Eligibility criteria applies

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About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

Shake Shack is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.