Cerulean Field Service Controls Technician

Cerulean Field Service Controls Technician

Numero lavoro CGS12706 Nazione Stati Uniti Sede: CERULEAN Città Winston-Salem

About the Company

For nearly 80 years, Cerulean has been proud to be a key player offering a wide range of products built for meeting our customer’s needs across several industries including: tobacco, pharmaceuticals & healthcare, personal care, and food. Cerulean specializes in the manufacturing of quality control instrumentation, precision test measurement equipment and tube packing solutions. Our business portfolio encompasses innovative solutions, striving to continuously expand our offerings to enhance our capabilities to meeting the evolving needs of customers. Cerulean’s main headquarters is located in Milton Keynes, is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy. Coesia has 141 operating units in 35 countries, a turnover of about billion euros and over 8,000 employees.

About the Role

Reporting to the Service Manager located in the this role will be responsible for providing on-site installation, preventive service, and repair of Cerulean equipment at multiple customer sites. This includes troubleshooting technical problems to component level, preparing technical reports and interfacing extensively with our customers.

In this role, you are expected to:

• Perform on-site service, preventative maintenance, and installation at multiple customer sites; also, collaboration with customer on the telephone to identify technical problems.
• Troubleshoot equipment to diagnose malfunctions. Assesses severity of malfunctions and determines corrective action required to restore system to full operation as soon as possible. When necessary, replace defective units, components, or parts as appropriate.
• Provide guidance and training for customer personnel to establish operation, maintenance and inspection procedures and techniques.
• Develop temporary solutions for equipment design problems and provide recommendations for permanent engineering changes to resolve problem.
• Writes submits through proper channels, as well as Engineering Change Request (ECR).
• Install and relocate equipment at the customer site, conducting start-up and check-out activities on newly installed systems.
• Implement field modifications or updates as required which may involve removal and installation of assemblies, subassemblies, systems, and subsystems.
• Coordinate all service actions with customers to minimize down time or system interruptions.
• Utilize knowledge of company’s product line and services to keep existing/potential customers informed when additional needs are recognized.
• Professionally represents the company to the customer; develops good customer relations during on-site visits, assuming accountability for assigned customer’s continued satisfaction with service received.
• Prepare and maintains accurate logs, service records, parts usage documentation and diagnostic updates.
• Perform alignment and troubleshooting of electromechanical and pneumatic sub systems.
• Set up and adjust precision alignment systems to fine tolerances.

What You Need to Be Successful

• Higher education degree or equivalent experience in a similar role strongly preferred.
• Motivational and good employee management skills.
• Good communication skills and customer contact (face to face) experience.
• High level organisational skills.
• Experience in multiple activities planning and managing complexity.
• Attention to detail.
• Commercially astute.
• Technical background (desirable).
• Strong IT skills, familiar with SAP, concur, Epicor, Service Champion, MS Office.
• 25%+ travel acceptance domestically and internationally.

To act in accordance with the Cerulean Ethics Policy in performing duties and demonstrates our values:

• Respect – implies rigor and integrity.
• Responsibility – even collective responsibility starts with individual accountability.
• Knowledge - Sapere Aude: dare to know.
• Passion – allows to envision results even before achieving them.

Our Offer

Coesia North America offers a competitive benefit package which includes, among other things:

• 401K offering 6% company match with no vesting period.
• Flexible remote work offering.
• 8-weeks paid parental leave.
• Multiple health benefit & insurance options.
• PTO, sick time, and 12 observed calendar holidays.
• Company paid short-term disability (80% wager placement) & long-term disability.
• HSA company contribution for individual & employer family coverage.

Coesia is an equal opportunity employer and embraces diversity and inclusion.