Come join a team where People make the difference!As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.
We are looking for a dynamic and experienced Customer Service Manager to lead our customer service team. As a Customer Service Manager, you will be responsible for ensuring the highest level of customer satisfaction through effective management of customer service operations. You will oversee a team of customer service representatives, develop strategies to improve customer service processes, and implement best practices to enhance overall customer experience.
All team members at RLS are expected to build and maintain a healthy & productive company culture by creating a safe environment for open and transparent communication and focusing on ideas rather than personalities, while maintaining high standards of performance in a culture of shared responsibility and mutual accountability.
Responsibilities:
Stay updated on industry trends and implement best practices for customer service excellence. Requirements:
Proven experience as a Customer Service Manager or similar managerial role.
Excellent leadership and interpersonal skills.
Strong problem-solving ability and customer service orientation.
Proficiency in ERP software (Prefer Microsoft AX Dynamics) and MS Office.
Ability to work under pressure and manage multiple priorities.
Bachelor’s degree in Business Administration or relevant field preferred.
Additional certification in Customer Service is a plus.
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , and please be sure to include the title and the location of the position for which you are applying.
Customer Service Manager • Hazelwood, MO
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