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Parks of Gainesville
Automotive BDC Representative (Call Center Agent)Parks of Gainesville • GAINESVILLE, FL
Automotive BDC Representative (Call Center Agent)

Automotive BDC Representative (Call Center Agent)

Parks of Gainesville • GAINESVILLE, FL
30+ days ago
Job type
  • Full-time
Job description
Location: Parks of Gainesville Ford, Lincoln, Hyundai and Used Car Superstore Job Description: We’re seeking a high-energy Automotive BDC Representative to join our team! As a vital member of our Business Development Center, you will be the first point of contact for customers interested in purchasing or servicing a vehicle. Your role will be focused on setting quality appointments, following up with internet and phone leads, and helping drive qualified traffic into the dealership. Daily Responsibilities:
  • Make a minimum of 100 outbound calls per day to service prospects
  • Respond to all internet leads, inquiries, and follow-ups via phone, text, and email
  • Confirm and schedule appointments, ensuring maximum show rates
  • Maintain accurate notes and updates in the CRM (DriveCentric)
  • Work closely with the sales team and managers to pass along qualified opportunities
  • Follow dealership scripts and guidelines to ensure brand consistency
  • Meet or exceed daily, weekly, and monthly performance goals
  • Participate in daily team meetings and performance reviews
Requirements:
  • Prior experience in a high-volume call center or BDC is preferred
  • Strong communication skills and phone etiquette
  • Ability to thrive in a fast-paced, goal-driven environment
  • Basic computer and CRM navigation skills
  • Reliable attendance is non-negotiable
  • Available to work full-time, including some evenings and weekends
Compensation & Perks:
  • Competitive hourly rate or salary
  • Bonus & commission structure based on appointment shows and sales
  • Paid training
  • Health, dental, and vision benefits available
  • Opportunity for growth within a high-performing dealership group
  • Two shift options available. Open 8am-5pm or Closing 9am-6pm
  • Opener preferred
Apply Today: Ready to join a winning team and make an impact from day one? Apply now and start your career in one of the fastest-growing departments in the dealership!
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Automotive BDC Representative (Call Center Agent) • GAINESVILLE, FL

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