Talent.com
WELLS FARGO BANK
Operations Director - Head of Bankruptcy OperationsWELLS FARGO BANK • CHANDLER, Arizona, United States of America
Operations Director - Head of Bankruptcy Operations

Operations Director - Head of Bankruptcy Operations

WELLS FARGO BANK • CHANDLER, Arizona, United States of America
30+ days ago
Job type
  • Full-time
Job description
About this role:

Wells Fargo is seeking an experienced Operations leader to lead a newly combined Consumer Lending Operations Bankruptcy function.

In this role, you will:
  • Lead the Bankruptcy Operations team in delivering service excellence while aligning with business management priorities, including financial planning, workforce strategy, and enterprise initiatives.
  • Manage all aspects of bankruptcy servicing including intake, payment processing, legal coordination, and customer communications. Ensure compliance with regulatory and legal requirements.
  • Collaborate with Risk, Legal, Compliance, and Control partners to maintain a robust control environment and proactively mitigate operational risks.
  • Develop and lead a team of managers and specialists. Promote a culture of accountability, inclusion, and continuous improvement. Support talent development and succession planning.
  • Drive process optimization, automation, and digitization efforts in partnership with Shared Services and Technology teams to enhance servicing efficiency and customer experience.
  • Represent Bankruptcy Operations in regulatory exams, audits, and internal reviews. Ensure timely responses and implementation of corrective actions.
  • Partner with Default Servicing, Collections, Customer Contact Centers, and Business Management teams to ensure cohesive operational delivery and strategic alignment
Required Qualifications:
  • 8+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 4+ years of management or leadership experience
Desired Qualifications:
  • 10+ years of experience in operations leadership within financial services, preferably in consumer lending or default servicing.
  • 6+ year direct leadership and management of large consumer lending, default servicing teams and organizations.
  • Strong consumer lending or default servicing strategic programs experience, driving large transformation and operational solutions.
  • Deep understanding of bankruptcy laws, servicing regulations, and operational best practices.
  • Proven ability to lead large teams and manage complex operations.
  • Strong analytical, strategic thinking, and problem-solving skills.
  • Excellent communication and stakeholder management abilities.
  • Experience with regulatory engagement and risk/control frameworks.
Job Expectations:
  • Ability to Travel up to 20% of the time
Locations.
  • West Des Moines, IA; Dallas, TX; Chandler, AZ, Charlotte, NC
Posting End Date:
14 Nov 2025
*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Create a job alert for this search

Operations Director - Head of Bankruptcy Operations • CHANDLER, Arizona, United States of America

Similar jobs

Director of Card Platform & Experiences

AffirmPhoenix, AZ, United States
Full-time

A leading financial technology company is seeking a Director to lead the Card Platform and Experiences team in Phoenix, AZ.This role requires 15+ years of experience in software engineering and pro... Show more

 • Promoted

Licensed Marriage & Family Therapist

LifeStance HealthMaricopa, AZ, US
Full-time +1

At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better.Our mission is to help people lead healthier, more fulfilling lives... Show more

 • Promoted

Regional Operations Manager

Rodizio GrillPhoenix, AZ, US
Remote
Full-time
Quick Apply

The Regional Operations Manager will oversee and support the General Managers in executing the day-to-day operations of both company and franchise-owned restaurants within their assigned ... Show more

Head of Sales (Wholesale USA)

WSA AmericasPhoenix, Arizona, .US
Full-time
Quick Apply

WSA is a global leader in the hearing aid industry.Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people... Show more

Director of Operations, West Region

Integrated Power ServicesPhoenix, AZ, US
Full-time

IPS is built on a foundation of strong leadership, guided by our shared values of safety, accountability, integrity, teamwork, entrepreneurial spirit, and customer-focus.As a senior leader at IPS, ... Show more

VP, Revenue Operations

ValenzPhoenix, AZ, US
Full-time
Quick Apply

Vālenz ® Health is the platform to simplify healthcare – the destination for employers, payers, providers and members to reduce costs, improve quality, and elevate the healthcare ex... Show more

Complete Online Surveys For Cash (Up to $25/per)

Earn HausMaricopa, AZ, US
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Area Sales Manager (PNW)

Kenan Advantage GroupNorth Mountain, AZ, US
Full-time

This position supports the Mountain and Pacific times zones.KAG Energy is seeking an Area Sales Manager who will be responsible for developing, selling and implementing transportation services for ... Show more

 • Promoted

VP Operations

US Foods, Inc.Phoenix, AZ, US
Full-time

Site leadership: The VP Operations is the most senior position in market DCs, they have responsibility for overall site management for standalone locations.Hard line reporting to RVP Operations and... Show more

 • Promoted

Regional Manager of Operations

DunkinTempe, AZ, United States
Full-time

At Quality Brand Group, our Dunkin', Baskin-Robbins, and BWW Go restaurants make us a leader in the large-scale, multi-market QSR business as the largest Dunkin' franchisee in the west region.As we... Show more

 • Promoted

Help Create Families & Earn up to $115,000 as a Surrogate!

Giving Tree SurrogacyMaricopa, AZ, US
Full-time +1

We are looking for a passionate individual with a sense of responsibility and willingness to help create families to join us as a surrogate.In this role, you will be instrumental in supporting indi... Show more

 • Promoted

DIRECTOR OF VIVARIUM OPERATION

Arizona State UniversityTempe, AZ, US
Full-time

Director of Vivarium Operations Arizona State University Campus: Tempe JR120484 End Date: May 22, 2026 Apply before 11:59 PM Arizona time the day before the posted End Date.Job Description: Positio... Show more

 • Promoted

Remote Executive Director, Financial Aid Operations

Unitek LearningTempe, AZ, United States
Remote
Full-time

Job DescriptionJob DescriptionCompany DescriptionAs a leading healthcare education organization, Unitek Learning's family of schools helps thousands of students launch and accelerate their careers ... Show more

 • Promoted

Client Services Operations Lead

Kestra HoldingsTempe, AZ, United States
Full-time

We combine advanced business management technology with personalized consulting to provide unmatched scale, efficiency, and support.Our advisor-focused culture is built on innovation and advocacy, ... Show more

 • Promoted

Consultant, Banking Operations

Northern TrustTempe, AZ, United States
Full-time

Job Opportunity At Northern Trust.Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trus... Show more

 • Promoted

Operations Manager

OFIPhoenix, AZ, US
Full-time

We are a global leader in food & beverage ingredients.Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that w... Show more

Compliance Operations Lead

Mint CannabisPhoenix, AZ, United States
Full-time

Compliance Expansion Lead - Happy Valley.Location: Phoenix, AZ 85085 Pay Range: DOE.The Compliance Lead will be responsible for providing support and coordinating efforts to ensure that we operate ... Show more

 • Promoted

Premier Operations Specialist

LPL FinancialTempe, AZ, United States
Full-time

Where Ambition Meets Innovation.Build a career that matches all your initiative with an impressive dose of innovation.From cutting-edge resources and a collaborative environment to the freedom to m... Show more