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Meineke Car Care Centers
Automotive service advisorMeineke Car Care Centers • Phoenix, AZ, US
Automotive service advisor

Automotive service advisor

Meineke Car Care Centers • Phoenix, AZ, US
30+ days ago
Salary
$22.00 hourly
Job type
  • Full-time
Job description
Benefits:
  • Dental insurance
  • Employee discounts
  • Free uniforms
  • Health insurance
  • Profit sharing

Service Advisor Duties A


Customer Service· Prioritize customers in every interaction, striving to exceed their expectations.
· Maintain a positive atmosphere—find ways to accommodate customers and ensure their satisfaction.
· Adhere to Meineke procedures for welcoming customers, gathering information, explaining the inspection process, and obtaining signed work orders before commencing any work.
· Educate customers on inspection results, communicate the benefits and value of any necessary work, answer questions, and perform needed repairs according to Meineke protocols.
· Follow Meineke procedures for customer check-out, including reviewing work done, seeking feedback, scheduling follow-ups, and informing customers about the CSI program.
· Proactively communicate with customers throughout their visits, keeping them informed and managing issues as they arise.
· Aim to achieve a 70% email collection rate.


Sales· Meet weekly and monthly personal sales targets.
· Contribute to the overall center sales goals.
· Conduct role-playing presentations with team members before presenting to customers.


Phone Procedures· Always adhere to Meineke phone procedures, including daily role-playing to maintain skills.
· Regularly review recorded calls to identify areas for improvement.
· Assist in training and role-playing with other team members as needed, helping others stay proficient.


Building Estimates· Possess comprehensive knowledge of Mkey to efficiently build complete repair tickets.
· Utilize Job Builder, sales packages, and ISE to construct thorough estimates for all work recommended by technicians.
· Prepare complete repairs, incorporating all relevant parts, services, accessories, and labor to protect the customer's investment and ensure proper vehicle system functionality.
· Order parts from approved vendors promptly, track arrival, and verify with technicians to ensure accuracy. Assign invoices to the correct RO numbers.
· Ensure full documentation on every ticket, including inspection sheets, estimates, work orders, final invoices, battery test forms, etc.


Center Upkeep· Work proactively to maintain a clean, comfortable, and professional center image at all times.
· Assist with regular center maintenance as needed.
· Manage cores, returns, inventory deliveries, and other upkeep tasks as requested.
· Perform closing duties as required, including closing the day in Mkey, bank deposits, cash audits, etc.


Teamwork· Be a team player and help others achieve their goals.
· Take initiative on tasks that need to be done without waiting to be asked.
· Train and teach new team members as necessary.
· Contribute to a positive and productive team environment.


Additional Duties· Follow all center policies and procedures.
· Perform any additional tasks as requested.


Lead Service Advisor Responsibilities (Everything above plus below duties)· Assist the Shop Manager with back-office and financial tasks, including maintaining accurate daily records of customer transactions and daily center business, ensuring easy access at any time.
· Track cores, returns, labor warranty claims, and other vendor financials daily to ensure accuracy and manage margins.
· Resolve any outstanding customer issues or complaints satisfactorily.
· Manage the daily customer callback process to ensure calls are being made and appointments are being set.
· Monitor online reviews and Meineke CSI scores regularly; follow up on outstanding issues and train team members on areas for improvement.
· Assist the Lead Technician in ensuring the shop runs efficiently.

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Automotive service advisor • Phoenix, AZ, US

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