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Coordinator AdmissionsVITAS Healthcare • San Antonio, TX, United States
Coordinator Admissions
VITAS Healthcare • San Antonio, TX, United States
30+ days ago
Salary
$35,339.20–$53,008.80 yearly
Job type
- Full-time
Job description
- Process new referrals that arrive by telephone, email, fax and website inquiries, in the manner best fitting the needs of the referral source.
- Responsible for routine follow up on multiple lists of pending patient charts daily.
- Enter accurate information to support data integrity and maximize reimbursement.
- Verify Medicare and Medicaid hospice benefits.
- Notify Managed Care Department of commercial insurances and managed health care plans.
- Notify the Marketing Representatives of each new referral outside of the working hours the Program Scheduler, 8pm-8am local time and weekends.
- Call patients and families and offer a same day appointment to ensure a timely admission.
- Seek assistance of the Program Scheduler to determine appropriate staffing and coverage for appointment needs during the hours of 8am-8pm local time, Monday through Friday.
- Explain hospice benefits and services to patients and families as needed.
- Assign appointments to VITAS Admissions Representatives and provide them with appointment report outside of the hours the Program Scheduler is working, 8pm-8am local time and weekends.
- Complete admission consent paperwork as needed.
- Update referral sources on the status of their referred patients when appropriate.
- Establish and maintain effective relationships with internal and external customers.
- Take report from VITAS Admissions Representatives and accurately document the outcome.
- Verify discharge plans and facilitate the delivery of Home Medical Equipment prior to discharge.
- Supports coworkers and encourages a sense of teamwork amongst peers.
- Provide training and mentoring to new team members as assigned.
- Other duties and special projects as determined by the department supervisor or director.
- Participate in morning check in meeting with the Program Scheduler to review staffing/scheduling needs for the day.
- Will support the VITAS Mission, Core Values, and Care Connection Center cultural platforms at all times.
- Two or more years related experience in medical terminology and/or in a call center environment
- Ability to attain goals in a fast-paced, dynamic environment
- Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers
- Superior ability to effectively communicate at all levels of the customer interaction to include both verbally and in writing to provide a concierge level of service
- Working knowledge of computers, internet access, and the ability to navigate within an automated systems and a variety of software packages, and type minimum 45 wpm
- Prior experience in working collaboratively with other functional leaders to drive action plans.
- Must be highly organized and able to manage multiple responsibilities and work on various assignments simultaneously
- Model positive behaviors that are focused on supporting: integrity, valuing diversity, innovation, building relationships, customer focus and teamwork.
- Ability to communicate tactfully with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions
- Ability to work weekends and holidays as necessary to support the operations of the Care Connection Center.
- Ability to type at least 40 WPM
- Bilingual in English/Spanish a plus
- Completion of high school or basic education equivalency required.
- Medical or business office education or training desired
- EOE/AA M/F/D/V
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Coordinator Admissions • San Antonio, TX, United States
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