Senior Client Advisor - Luxury Flagship

SENIOR CLIENT ADVISOR

PALM BEACH FLAGSHIP | ROYAL POINCIANA PLAZA

Join a luxury women’s fashion house with a devoted global following, celebrated for its sophisticated, contemporary collections and conversation-worthy design. As the brand steps into the sunny Floridian retail landscape, we are seeking best-in-class Senior Client Advisors to help bring our Palm Beach flagship to life for a long-term pop-up at Royal Poinciana Plaza.

This is a rare opportunity to help shape a brand’s presence in one of the most influential luxury retail destinations in the country—serving a discerning, style-savvy, and relationship-driven clientele.

Our ideal candidates are polished, charismatic, and deeply client-focused—natural hosts who combine impeccable style instincts with intuition, warmth, and a passion for elevated retail experiences.

This isn’t just a sales role. It’s a ground-floor opportunity to build lasting client relationships, deliver exceptional service, and become a trusted style partner to a sophisticated, global customer.

The Role

As a Senior Client Advisor, you will be one of the key faces of the Palm Beach flagship—responsible for delivering a highly personalized, high-touch client experience while driving strong individual and store sales performance. You will bring the brand to life through thoughtful styling, intentional service, and a deep understanding of product, fit, and client needs.

This role is ideal for a confident, entrepreneurial luxury retail professional who thrives in relationship-driven environments and takes pride in building a loyal client book.

Profile of the Ideal Candidate

• A passionate luxury retail professional with a strong appreciation for fashion, styling, and world-class service

• Naturally warm, engaging, and poised, with the ability to build genuine rapport and long-term client relationships

• Commercially minded and results-driven, with a consistent record of meeting or exceeding individual sales goals

• Detail-oriented and highly organized, with a strong eye for maintaining an elevated, visually cohesive selling environment

• Energized by fast-paced, high-touch retail and comfortable taking ownership on the sales floor

Key Requirements

• 1–2+ years of luxury or premium retail experience, preferably in women’s ready-to-wear or multi-brand boutiques (required)

• Proven ability to drive sales through clienteling, styling, and personalized service

• Strong understanding of client experience standards and foundational retail operations (POS, inventory, cash handling)

• Familiarity with Shopify POS, RFID systems, and Microsoft Office is a plus; comfort learning new systems is essential

• Flexibility to work weekends, evenings, and key trading periods/holidays

• A highly motivated seller who actively builds and maintains a client book through relationship-building with walk-ins and private appointments, treating personal sales performance as a core driver of both individual and store success

What You’ll Own

Client Experience & Clienteling

• Deliver a refined, intentional, and elevated experience for every client, from first greeting through checkout

• Act as a trusted advisor—listening carefully, offering thoughtful guidance, and curating looks aligned with each client’s lifestyle and wardrobe

• Build loyalty and repeat business through follow-up, outreach, and personalized clienteling

Sales Performance

• Consistently achieve and exceed individual sales, conversion, UPT, and AUR targets

• Proactively identify selling opportunities, including cross-selling and up-selling

• Contribute meaningfully to daily, weekly, and monthly store sales goals

Visual Merchandising & Brand Presentation

• Maintain exceptional standards of product presentation, sizing, and replenishment on the sales floor

• Ensure the store environment reflects the brand’s refined aesthetic at all times

• Share client insights and selling feedback to support merchandising and buying decisions

Operations & Team Support

• Support daily operations including stock receiving, transfers, inventory counts, and fitting room flow

• Adhere to all policies and procedures related to loss prevention, cash handling, and transaction accuracy

• Collaborate closely with store leadership and teammates to create a cohesive, high-performing environment

• This role includes keyholder responsibilities, such as opening and closing procedures and floor leadership, as needed

Success Metrics

• Achievement of individual sales, conversion, UPT, and AUR goals

• High levels of client satisfaction, loyalty, and repeat visits

• Strong contribution to overall store performance

• Consistent adherence to brand standards across service, presentation, and operations

Why You’ll Love Working Here

Senior Client Advisors enjoy elevated benefits designed to support success and creativity, including:

• Competitive hourly compensation plus performance-based commission

• Generous monthly wardrobe allowance

• Employee discount

Ready to Join Us?

We’d love to meet you. Please submit your resume for consideration. Applications are reviewed on a rolling basis; only shortlisted candidates will be contacted due to anticipated volume.

This brand believes the strongest teams are diverse teams. Applicants from all backgrounds are encouraged to apply—especially those who share a passion for intentional fashion, elevated retail, and exceptional client experience.

Start Date: January 2026