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Nicklaus Children’s Health System
Lead Child & Family Experience Operations Coordinator (Full Time, Day shift)Nicklaus Children’s Health System • Miami, Florida
Lead Child & Family Experience Operations Coordinator (Full Time, Day shift)

Lead Child & Family Experience Operations Coordinator (Full Time, Day shift)

Nicklaus Children’s Health System • Miami, Florida
30+ days ago
Job type
  • Full-time
Job description
Description

Job Summary

Monitors and assists departmental leadership with the day-to-day operations. Coordinates activities, resources, and services driving operational strategy, experience, and creating excellent public relations for the hospital. Ensures daily functions of experiences are operated efficiently.Â

Job Specific Duties

  • Assists departmental leadership with the day-to-day operations, projects and implementations, and maintains quality set by leadership team of Michael Fux Family Center, Kosher Kitchen, and Event Studio.Â
  • Prioritizes the patient & family experience. Responds to questions and/or problems, keeping open lines of communication with patients, families, and visitors. Assesses situations, considers alternatives, and chooses an appropriate course of action and personalized services to reduce the stressors of hospitalization.
  • Leads the coordination, planning, and supervision of activities experience services maximizing variety and resources offered to patients and families. Collaborates across teams ensuring a timely response, clear communication of activity plans working closely with Events & Experience Specialist and Experience Coordinators.
  • Maintains frequent lines of communication with staff, volunteers, monitors time sensitive patient/ family requests, escalates concerns as needed, and closes the loop after every occasion.
  • Assists leadership with lodging vendor relationship ensuring rates, occupancy, and invoice accuracy. Serves as point of contact for lodging criteria review and approvals.
  • Collaborates with clinical and non-clinical departments driving service excellence system wide. Advocates for and incorporates patient/family input when working with internal and external stakeholders.
  • Responsible for the approval of all activity calendar and flyer content, visual appearance, and the digital distribution to key internal & external stakeholders.Â
  • Responsible for departmental supplies and purchase orders ensuring inventory of ordered materials while maintaining within budget.Â
  • Tracks and trends participation and usage of experience requests and engagement to evaluate and adapt to patient and family's needs.
  • Assists leadership with the enhancements to patient experience requests and data trending using NCHSnet SharePoint, GetWell Network, and similar platforms.
  • Supports the coordination and facilitation of marquis events such as Spread Joy, Carlin Prom, and Michael Fux holiday party.Â
  • Provides back-up coverage and weekend rotation as part of the team.
Qualifications

Minimum Job Requirements

  • 1-3 years of experience in patient/family-centered services or customer service department in a healthcare setting
  • 1-3 years of experience coordinating small scale activities for children/ families and projects, logistics and/or office operations

Knowledge, Skills, and Abilities

  • Bachelor's degree is highly preferred.
  • Bilingual English and Spanish
  • Ability to work with numerous and frequent interruptions.
  • Considerable experience in dealing effectively with people in stressful situations, preferably in a hospital setting.
  • Demonstrate leadership, organizational, time management, and problem solving skills.
  • Ensures the highest degree of professionalism, friendliness, helpfulness, and customer service at all times.
  • Ability to act independently upon information and make decisions that achieve optimal results.
  • Displays a professional image and is a role model in service excellence.
  • Exceptional verbal and written communication skills.
  • Able to foster positive team morale and company culture.


Job : Clerical/Administrative

Primary Location : Florida-Miami-Nicklaus Children's Hospital - Main Hospital Campus

Department : CHILDREN & FAMILY EXPERIENCE-2100-864001

Job Status
:Full Time
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Lead Child & Family Experience Operations Coordinator (Full Time, Day shift) • Miami, Florida

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