Description
This role is located in the historical Charlestown Navy Yard area
The User Support Specialist is responsible for implementation, maintenance, and support of the Institute’s technology resources including desktop and laptop computers, printers, classroom audio visual technology, and lab and simulation resources as directed by the Director of Technology & Web Services.
This person provides technical support to students, faculty, and staff, both on campus, and virtually. Technical support includes, but not limited to, installation, and repair of software that includes MS windows and MS office suite, Mac OS and iOS devices, adobe acrobat, SPSS, Pharos print drivers, tier 1 distance learning, and zoom all specific to IHP needs and requirements. This role will also be responsible for updating equipment inventory, setup and operation, general troubleshooting, and maintenance.
DUTIES/ RESPONSIBILITIES:
Under the direction of the Director of Technology and Web Services, assists with the installation, maintenance, repair of classroom and conference room hardware, server software such as pharos printing server and reach media digital signage application, audio visual equipment in conference center and related servers and peripherals. (30%)
WORKING CONDITIONS:
Qualifications
EDUCATION:
SKILLS/ COMPETENCIES:
The MGH Institute of Health Professions is an equal opportunity employer and is committed to enhancing the diversity of its faculty and staff. We welcome nominations and applications from individuals who would bring diversity of experience, thought and practice to the Institute’s research, teaching and clinical missions. Applications from protected veterans and individuals with disabilities are strongly encouraged.
Primary Location
:MA-Charlestown-MGH IHP
Work Locations
:MGH IHP36 First AvenueCharlestown02129
Job
:Tech. Support
Organization
:Massachusetts General Hospital(MGH)
Schedule
:Full-timeStandard Hours:40
Shift
:Day Job
Employee Status
:RegularRecruiting Department:IHP IT, Campus Svs, Compliance
Job Posting
:Apr 16, 2024User Support Specialist I • Charlestown, MA, US
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