Summary
The PC Support Specialist is responsible for providing technical support to the University’s faculty, staff and students. This position provides Tier 1 & 2 support and will identify/track/escalate/resolve customer problems involving software and hardware including desktops, laptops, printers and IP phones. In addition, this position is expected to create and maintain Desktop Support Services documentation, and assist with the maintenance and enhancement of services provided by Client Services.
Essential Functions
Provide & maintain desktop equipment and support to the university by:
Providing Tier 2 service, including traveling to remote sites as needed.
Utilizing remote assistance when possible.
Providing Tier 1 support, when needed.
Scheduling assigned workloads with customers to resolve incidents in a timely manner.
Performing Technology Lifecycle deployments as scheduled by Client Services management.
Returning ‘end-of-life/lease’ computing equipment for proper donation/disposal/return.
Performing and scheduling imaging and software deployments.
Troubleshooting and resolving desktop issues, working with other IT units and third parties, as needed.
Processing warranty replacements for desktop/laptop equipment.
Working with BUCS to provide support/service for IP phone equipment.
Communicating/coordinating with the vendor/partner responsible for managed print services to resolve printer hardware changes/issues.
Consulting with users regarding needs that do not conform to the standardized desktop solutions provided to the university community.
Create and maintain Desktop Support Services documentation by:
Keeping accurate, up-to-date records in the incident tracking system.
Keeping accurate, up-to-date records in the asset tracking system, including desktop warranty replacement information.
Updating process and procedural documentation as related to Desktop Support Services in SharePoint.
Assisting with the gathering/reporting of Desktop Support Services statistics as needed.
Assist with the maintenance and enhancement of services provided by Client Services:
Researching and evaluating technology solutions as needed
Providing reports on the research and evaluation of the technology solutions
Assist with the implementation of technology as needed.
Perform other duties as required or assigned.
Qualifications/Requirements
A Bachelor’s degree in Computer Science, IT or related field is required and 1-3 years of related experience.
One year of college and six years of related experience can be substituted for a bachelor’s degree.
1-3 years of prior experience in customer service and strong technical aptitude.
Must have the ability to take-apart and re-assemble computer components. Ability to image computers, deploy software, perform software support and trouble-shooting, and perform hardware repair. Ability to perform minor network, IP phone and printer trouble-shooting.
Good communication skills, verbal and written.
Microsoft, CompTIA A+, or other computer-related or networking certification is preferred. ITIL Foundations v3 certification.
A valid driver’s license.
PC Support Specialist • Main Campus,Miami Shores
GA Telesis is a global leader providing integrated solutions to the aviation and aerospace industries, with a continuously expanding presence in new countries worldwide.We serve over 2,000 cus... Show more
TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and susta... Show more
American Residential Services (ARS), the nation's largest provider of residential HVAC, plumbing, and electrical services with 7,000 professionals and over 45 years of experience helping homeowners... Show more
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibi... Show more
Product Sales Support Team Member.Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all siz... Show more
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market. Show more
Must speak fluent English and Spanish.Pay: 18 - 19 per hour + commission.Earning potential: $20 $30/hour on average with commission.Schedule: part-time, flexible, must be available to work weekend... Show more
Title: Implementation Specialist.Lakewood Ranch, FL or Longwood, FL.Payroll / HRIS / Implementation experience required.Must have UKG Ready experience.Please note: If this position is posted as eit... Show more
Advanced Electronics / Computer Field (ET/FC).The Advanced Electronics and Computer Field trains Sailors to maintain, operate, and repair some of the Navy’s most sophisticated electronics and compu... Show more
Treasury Management Technical Support II- Customer Support.Location: On site at location listed in job posting.Schedule: Monday - Friday, 8:00 AM - 5:00 PM.This position is responsible for receivin... Show more
Contract Support Specialist with Creative Engineering, Strategic Partner with DJ&A.Location: Palm Beach County and Treasure Coast, Florida Company: Creative Engineering Group LLC.Creative Engineeri... Show more
We're currently looking for individuals across the country to take part in online market research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your... Show more
Product Sales Support Team Member.Comcast brings together the best in media and technology.We drive innovation to create the world's best entertainment and online experiences.As a Fortune 50 leader... Show more
We're currently looking for individuals across the country to take part in online market research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your... Show more
Digital Fulfillment Specialist.Our mission is to make everyday eating extraordinary for our guests.We create a warm, welcoming, and memorable experience through exceptional, personal service.We're ... Show more
Position Purpose: Associates in Store Support positions are responsible for a variety of non-sales functions.This may include ensuring an outstanding customer order fulfillment experience, assistin... Show more
){kind=logo}