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Tru by Hilton Hazleton
Front Desk AgentTru by Hilton Hazleton • Hazelton, PA, USA
Front Desk Agent

Front Desk Agent

Tru by Hilton Hazleton • Hazelton, PA, USA
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Responsibilities:

  • Guest Services: Greet guests warmly, provide a positive first impression, and assist with requests throughout their stay.
  • Reservations & Check-in/out: Register guests, assign rooms, manage check-in and check-out procedures efficiently, and handle key distribution.
  • Communication: Answer phone calls, respond to guest inquiries, and act as a liaison between guests and other hotel departments (e.g., housekeeping, maintenance).
  • Financial Transactions: Process payments, handle cash and credit card transactions, verify payment methods, and reconcile the cash drawer.
  • Problem Resolution: Handle and resolve guest complaints and issues promptly and professionally.
  • Administrative Tasks: Maintain a clean and organized front desk area, manage mail and packages, and handle general office duties like filing and faxing.

Qualifications:

  • Previous experience in customer service or the hospitality industry is preferred.
  • High school diploma or equivalent
  • Flexibility to work varied shifts, including nights, weekends, and holidays.
  • Physical ability to stand for prolonged periods.

Skills:

  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong organizational and multitasking abilities.
  • Ability to remain calm and professional in a fast-paced or high-pressure environment.
  • Proficiency with computers, Microsoft Office, and hotel management/reservation software is a plus.
  • Experience with multi-line phone systems.
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Front Desk Agent • Hazelton, PA, USA

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