Talent.com
LB Capital, LLC
Customer Service Representative (CSR)LB Capital, LLC • Fort Wayne, IN, US
Customer Service Representative (CSR)

Customer Service Representative (CSR)

LB Capital, LLC • Fort Wayne, IN, US
30+ days ago
Job type
  • Full-time
Job description

Position: Inside Sales Representative - ServiceTitan Expert


Job Summary: We are seeking a skilled and experienced Inside Sales Representative who is proficient in using ServiceTitan, a leading field service management software. As a ISR with ServiceTitan expertise, you will play a vital role in providing exceptional customer support and ensuring seamless coordination between our field technicians and clients. Your proficiency in ServiceTitan will be instrumental in delivering efficient and effective service solutions to our valued customers.


Responsibilities:

  • Utilize ServiceTitan software to manage and maintain customer service operations effectively.
  • Interact with customers via phone, email, and chat to address their queries, concerns, and service requests.
  • Ensure accurate and timely entry of customer information, service requests, and job details into the ServiceTitan system.
  • Schedule appointments, dispatch field technicians, and coordinate service assignments through ServiceTitan's scheduling and dispatching features.
  • Provide guidance and assistance to field technicians regarding job details, client requirements, and service updates via ServiceTitan's mobile app.
  • Collaborate with other departments, including sales, operations, and technical teams, to resolve customer issues promptly and ensure a seamless customer experience.
  • Maintain a thorough understanding of the ServiceTitan software, including updates and new features, and provide training and support to other team members as needed.
  • Proactively identify opportunities to optimize ServiceTitan workflows and propose improvements to enhance overall efficiency and customer satisfaction.
  • Prepare and maintain accurate reports, documentation, and records related to customer interactions, service requests, and job statuses within ServiceTitan.
  • Uphold a high level of professionalism and empathy in all customer interactions, ensuring a positive and customer-centric experience throughout.


Requirements:

  • Prior experience as a Customer Service Representative or in a similar role, with a proven track record of providing excellent customer service.
  • Proficiency in using ServiceTitan or similar field service management software is essential.
  • Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly and effectively.
  • Exceptional organizational and multitasking abilities to handle a high volume of customer inquiries and service requests.
  • Detail-oriented mindset with a focus on accuracy and data integrity when working with ServiceTitan.
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
  • Familiarity with the field service industry and an understanding of service workflows is a plus.
  • Flexible availability to accommodate varying shifts, including weekends and holidays if required.



Join our team as a Customer Service Representative with ServiceTitan expertise, and contribute to our commitment to delivering outstanding customer service and streamlined operations. Apply now and become a valuable member of our organization!

Create a job alert for this search

Customer Service Representative (CSR) • Fort Wayne, IN, US

Similar jobs

Remote Market Research Participants. No Experience (Ideal For Customer Service Representative)

Apex Focus Group LLCFort Wayne, Indiana, United States
Remote
Full-time

We're currently looking for individuals across the country to take part in remote paid market research, including online focus groups, product trials, and consumer studies.Earn up to $750 a week in... Show more

 • Promoted

Retail Client Merchandising Representative

Premium Retail ServicesFort Wayne, IN, United States
Full-time

Retail Client Merchandising Representative.The Retail Client Merchandising Representative plays a vital role in promoting nationally distributed products for our great group of long-standing client... Show more

 • Promoted

Account Representative - Agency Services

Brotherhood Mutual Insurance CompanyFort Wayne, IN, United States
Full-time

Account Representative - Agency Services.Job Category: Sales Requisition Number: ACCOU002098.Corporate Office Fort Wayne, IN, USA.Account Representative - Agency Services.Corporate Office (Fort Way... Show more

 • Promoted

Customer Service Representative

Community Choice Financial Family of BrandsFort Wayne, IN, United States
Full-time

Customer Service Representative.As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most.You’ll pla... Show more

 • Promoted

Remote Customer Service Representative $45 per hour

GL1Fort Wayne, Indiana
$45.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Customer Service Specialist

Sherwin-WilliamsFort Wayne, IN, United States
Full-time

The individual selected for this role will be expected to work at Store #1227, located at: 3404 Illinois Road, Fort Wayne, IN 46802.This position is essential to the success of our retail stores.Cu... Show more

 • Promoted

Residential Fiber-Optic Sales Representative

Surf InternetFort Wayne, IN, United States
Full-time

Residential Fiber-Optic Sales Representative.Fort Wayne - Fort Wayne, IN 46801.Commission/year Position Type Full Time Job Shift Day Education Level High School Travel Percentage Road Warrior Categ... Show more

 • Promoted

Account Representative

Superior Auto, Inc.Fort Wayne, IN, United States
Full-time

Join a Team That's Built to Last!.Ready for a fresh start? Accelerate your career with Superior Auto, where your drive and determination pave the road to success.Founded in 1975, Superior Auto Inc.... Show more

 • Promoted

Order Entry / Customer Service Rep - Marine Products

EPCO ProductsFort Wayne, IN, United States
Full-time

Join our dynamic team as an Order Entry / Customer Service Representative specializing in Marine Products! In this energetic role, you will be the vital link between our retail customers, OEM's, an... Show more

 • Promoted

Service Representative - Eyewash/WaterBreak

Cintas CorporationFort Wayne, IN, United States
Full-time

Requisition Number: 220918 Job Description Cintas is hiring for a Service Representative in Training/Bench for our Eyewash/WaterBreak line of products.This role will provide customers with a serv... Show more

 • Promoted

Customer Service Advisor

Stoops Freightliner-Western StarNew Haven, IN, United States
Full-time

A Service Advisor will be responsible for customer relations, scheduling repair appointments, and recording the condition of vehicles and completing write up indicating the type of work needed.Esse... Show more

 • Promoted

Restaurant Delivery - Receive 100% of Customer Tips

DoorDashButler, IN, United States

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a var... Show more

 • Promoted

BMV Customer Service Representative

State of IndianaFort Wayne, IN, United States
Full-time

Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies.At the state, you'l... Show more

 • Promoted

Field Sales Representative

BrightspeedFort Wayne, IN, United States
Full-time

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwes... Show more

 • Promoted

Remote Customer Service Representative Agent - Part Time Panelists Needed

ApexFocusGroupFt. Wayne, Indiana, US
Remote
Full-time +1

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent expe... Show more

 • Promoted

Benefits Representative

AMBAFort Wayne, IN, United States
Full-time

Insurance Benefits Representative (1099 Independent Contractor).Location: Indiana (statewide, any city).Compensation: Commission plus bonuses.Schedule: Self-managed with full-time effort required f... Show more

 • Promoted

Respiratory Sales Representative

VieMed, LLCFort Wayne, IN, United States
Full-time

Respiratory Sales Representative.VieMed Healthcare is the largest independent specialized provider of non-invasive ventilation (NIV) in the US home respiratory health care industry.We specialize in... Show more

 • Promoted

Remote Customer Service Representative – Product Testing

GLOCPAFort Wayne, Indiana
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Customer Service Tech

D.R. Horton, Inc.Fort Wayne, IN, United States
Full-time

It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets.The Company also provides mortgage financing and title servi... Show more

 • Promoted

Customer Service Rep(02639) - 1020 E Tillman Rd

Domino's PizzaFort Wayne, IN, United States
Full-time

Company Description Job Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, ... Show more