Talent.com
McKinsey & Company
Associate - Service OperationsMcKinsey & Company • Dallas
Associate - Service Operations

Associate - Service Operations

McKinsey & Company • Dallas
30+ days ago
Job type
  • Full-time
Job description
Driving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward.In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues—at all levels—will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won’t find anywhere else.When you join us, you will have:
  • Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
  • A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
  • Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
  • World-class benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.
As an Associate focused on Service Operations, you will join a client service team and take ownership of a workstream to solve some of the toughest operating model challenges our clients face.Service Operations, within McKinsey's Operations Practice, sits at the intersection of strategy, technology and transformation to deliver sustainable, inclusive growth. We guide our clients to deliver exceptional experiences across their business - from AI-focused call centers to best-in-class backoffice functions across a wide variety of industries.You will join a client service team focused on developing future-proofed strategy for clients looking to deliver exceptional customer and employee experiences end-to-end by bringing together talent and technology.You will take on a role that goes beyond advising. You'll be at the heart of the action—helping to uncover the true challenges behind a client's strategy and creating actionable plans that drive real change across back-office operations, customer experiences and field services. Working alongside clients and other McKinsey colleagues, you'll combine research, analyzing data, interviews, and brainstorming to generate fresh insights and breakthrough solutions. Your commitment to our values will be crucial in earning our clients' trust and delivering results that matter.As you collaborate directly with clients, you'll help them solve problems, refine strategies, and create lasting transformations. By equipping them with the tools and knowledge to continue innovating and improving after we've left, you'll ensure the impact of our work endures. In doing so, you'll uphold McKinsey's commitment to making a meaningful difference in the industries and communities we serve.
  • Bachelors degree required, advanced degree in business, operations, finance, engineering or related disciplines preferred
  • 6+ years of relevant experience that includes a progressive career trajectory and outstanding professional impact, preferably with large, multi-national companies/organizations
  • Experience in tech-enabled transformation of operational processes, e.g. frontline, field service or customer care ; general and administrative (Finance / HR); contact center; middle office (claims, mortgages, case management) process implementation; or customer experience engineering
  • Demonstrated experience successfully leading a transformational/capability building activity within a back office / shared service center in any industry, or frontline services environment such as retail, telecom, banking, travel and transport
  • Highly capable problem solver, able to work on complex problems requiring strong analytical, conceptual and quantitative ability
  • Ability to create work product-focused materials / outputs, which may include PowerPoint decks, Excel models, articles, or other written deliverables
  • Ability to work collaboratively in a team and create an inclusive environment with people at all levels of an organization and with various stakeholder groups
  • Willingness to travel up to 80% and work in varying environments that may be challenging and/or not accessible (e.g., factories, hospitals, mines)
Create a job alert for this search

Associate - Service Operations • Dallas

Similar jobs

Senior Client Service Associate

Kestra HoldingsDallas, TX, United States
Full-time

Senior Client Service Associate.The Senior Client Service Associate reports to the Operations Manager.Your role will be critical in leveraging the Operations Manager's time as efficiently as possib... Show more

 • Promoted

Associate, Corporate Actions

The Options Clearing CorporationDallas, Texas, United States
Full-time

THIS POSITION IS NOT ELIGIBLE FOR VISA SPONSORSHIP*****.To be considered for this position, applications and resumes are accepted only through our careers site by directly applying to the posted jo... Show more

 • Promoted

Special Servicing Operations Associate - DTX

Michael PageRichardson, TX, United States
Permanent

Institutional loan servicer and third-party asset manager specializing in CMBS and CLO assets.Key ResponsibilitiesReporting Loans and REO.Manage a portfolio of Specially Serviced loans or REO asset... Show more

 • Promoted

Senior Associate: Operations Group/Transformation Services (OPEN TO ALL U.S. LOCATIONS)

Alvarez & MarsalDallas, TX, United States
Full-time +2

Senior Associate: Operations Group/Transformation Services.Alvarez & Marsal Private Equity Performance Improvement (OPEN TO ALL U.Alvarez & Marsal (A&M) is a global consulting firm with over 10,000... Show more

 • Promoted

Strategic Operations Associate

lemlistAddison, TX, United States
Full-time

Strategic Operations Associate.AI-powered sales engagement platform helping sales teams build pipeline smarter, not harder.Bootstrapped from day one, we've grown from 0 to $50M+ ARR in 8 years with... Show more

 • Promoted

Client Services Associate

RHDallas, TX, United States
Full-time

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scali... Show more

 • Promoted

Client Service Associate

Gallagher Benefit ServicesDallas, TX, United States
Full-time

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions.We help clients build better workplaces, where people feel supporte... Show more

 • Promoted

Guest Services Associate

Dallas Museum of ArtDallas, TX, United States
Part-time

Description Reports to: Assistant Manager of Guest Services Department: Guest Services Classification: Non-Exempt, Part-Time Schedule: Flexible hours including evenings and weekends Pay Rate: ... Show more

 • Promoted

Transactions, Associate

AccordionDallas, TX, United States
Permanent +1

We are the better way to work in finance.As private equity's value creation partner, we sit at the heart of PEwhere sponsors and CFOs meet.Through financial consulting rooted in data, technology, a... Show more

 • Promoted

Asset & Wealth Management Operations Multi Asset Solutions - Client Service - Dallas- Senior

The Goldman Sachs Group, Inc.Dallas, TX, United States
Full-time

The Asset Management Division is made up of Goldman Sachs Asset Management (GSAM) and Goldman Sachs' Merchant Bank, and brings together Goldman Sachs' primary long term principal investing capabili... Show more

 • Promoted

Senior Private Markets Operations Associate

G MASSDallas, TX, United States
Full-time

Senior Private Markets Operations Professional.G MASS are seeking a senior Private Markets Operations professional to support the lifecycle management of private debt and private equity investments... Show more

 • Promoted

Associate, Transaction Advisory Services

Portage Point PartnersDallas, TX, United States
Temporary

At Portage Point Partners (Portage Point), you are not a cog in a legacy machine, you are shaping strategy, influencing outcomes and being rewarded for driving impact.Backed by New Mountain Capital... Show more

 • Promoted

Senior Associate - Client Service

Matter Family OfficeDallas, TX, United States
Full-time

Senior Associate - Client Service.Matter Family Office is a multi-family office focused on helping families thrive for generations through three distinct service offerings: Investment Management, W... Show more

 • Promoted

Asset & Wealth Management Operations Multi Asset Solutions - Client Service - Dallas- Senior

Goldman Sachs, Inc.Dallas, TX, United States
Full-time

The Asset Management Division is made up of Goldman Sachs Asset Management (GSAM) and Goldman Sachs' Merchant Bank, and brings together Goldman Sachs' primary long term principal investing capabili... Show more

 • Promoted

Client Service Senior Associate

JPMorgan ChasePlano, TX, United States
Full-time

Client Service Senior Associate.Be a trusted advisor to our Commercial Bank clients.Manage multiple relationships with our clients to help provide support for any issues that may arise with the use... Show more

 • Promoted

Associate I, Customer Service

Nordson CorporationAllen, TX, United States
Full-time

Nordson Medical, a global leader in Interventional Solutions, Fluid Components, and Surgical Solutions, is seeking an experienced and highly motivated individual to join our team.We are committed t... Show more

 • Promoted • New!

Patient Services Associate

Its All Here - Working at Texas Aamp;MDallas, TX, United States
Full-time

Patient Services Associate/h2pTexas AM University Health Science Center/ppDepartment: Clinical Affairs/ppProposed Minimum Salary: Commensurate/ppJob Location: Dallas, Texas/ppJob Type: Staff/ppJob ... Show more

 • Promoted

Associate, Client Service

ALM FirstDallas, TX, United States
Full-time

The Associate, Client Service plays a key support and client-facing role within the firm's non-core investment services business line.This position supports Business Development leaders by deliveri... Show more

 • Promoted

Trading & Operations Associate

Level FourDallas, TX, United States
Full-time

Trading And Operations Associate.Our team is growing, and we need you! Come be a part of this disruption in the financial services marketplace! By joining the Level Four family of companies, you'll... Show more

 • Promoted

Senior Associate, Transaction Advisory Services

Kroll Inc.Dallas, TX, United States
Full-time

Kroll Transaction Advisory Services.Kroll's Transaction Advisory Services practice provides seamless analytical advisory through the deal continuum, from transaction origination to closing.Examinin... Show more