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Shelby County Sheriff's Office
DispatchShelby County Sheriff's Office • Memphis, Tennessee, United States
Dispatch

Dispatch

Shelby County Sheriff's Office • Memphis, Tennessee, United States
30+ days ago
Salary
$47,431.92 yearly
Job type
  • Full-time
  • Quick Apply
Job description
Department: | Sheriff
Job Status: | Full-Time
Rate of Pay: | $3,952.66 Monthly - Salary Commensurate with Experience and Education
Status: | Open
Details: | Requisition #22-104437 Apply Now
Position SummaryWorks under the general supervision of an assigned supervisor in the Communications Center of the Shelby County Sheriff’s Office. Operates computer-based multi-key telephone instruments, computer-aided dispatch system, TTY telephone system for the deaf, NCIC/TCIC/SCATS/JMS/JSS/Visions computer systems, computer-based radio consoles, paging, alarm systems, and other systems to provide radio dispatch services to the citizens of Shelby County, Tennessee. Pay Grade: 48
Minimum Qualifications100% -
  • Discharged under honorable conditions from armed forces, if applicable;
  • Will be screened for misdemeanor/felony record; Must not have been convicted of, or plead guilty to, or entered a plea of no contest to any felony charge, or any violation of federal or state laws or city ordinances relating to force, violence, theft, dishonesty, gambling, liquor or controlled substance;
  • High school diploma or possess GED at the time of application;
  • Must attend and complete a state-mandated training school and NCIC certification class within six (6) months from the date of employment.
  • PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED.

Duties and Responsibilities
  • Responsible for efficient and effective operation of dispatch office equipment, effective and timely usage of resources, and ability to make quick, sound decisions.
  • Receives, monitors, and responds to all incoming emergencies, complaints, and routine calls by telephone and radio
  • Makes decisions and gives Dispatcher information to appropriate manpower by established protocols.
  • Maintains proper operation and maintenance of radios and communication equipment
  • Leads and directs officers to designated locations.
  • Develops and maintains records/logs of all calls and ensures established procedures are followed
  • Relays certain calls and information to the supervisor and/or shift leader as established within protocols.
  • Advises supervisor of problems with communications equipment and ensures constant working order.
  • Maintains records and files under established guidelines.
  • Performs other related duties as required or directed.

KSA's

KSAs -
  • Ability to speak clearly and concisely and have good diction.
  • Ability to evaluate situations and take appropriate action.
  • Ability to extract pertinent information from emergency callers and transfer information to appropriate departments or dispatch necessary resources.
  • Comprehending communications theory training and demonstrating knowledge and/or education on the job.
  • Ability to monitor and maintain a communication recording system.
  • Basic knowledge of radio and telephone equipment.
  • Ability to deal with the public, fellow employees, and others with courtesy and tact.
  • Ability to prepare reports and maintain records and files.
  • Skilled in simultaneous listening and manual dexterity.
  • Skilled in computer usage.

Physical RequirementsMust pass pre-employment testing, including a physical, hearing, and eye exam for emergency dispatchers.
Special Requirements
  • Must pass an Assessment Skills Pre-Employment Test (Criticall).
  • Must be able to work rotating shifts, holidays, and weekends.
  • Individuals will be required to successfully pass all certification/training requirements for each experience level of Dispatcher.
  • Must be able to successfully pass a psychological evaluation and a drug screen.
  • Experience working on a multi-line phone system or 2-way radio system is highly desired.
  • Must be able to multi-task in an intense environment.

DisclaimerThis position is subject to a background check for any convictions that have a substantial relationship to potential job duties. Only convictions that are substantially related to potential job duties will be considered and will not automatically disqualify the candidate.

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