Technical Services Engineer
BIOTRONIK is one of the leading manufacturers of cardio- and endovascular implants and catheters for cardiac rhythm management, electrophysiology and vascular intervention. As a globally active company headquartered in Berlin, Germany, we develop, produce and distribute high-quality medical products based on the latest technology and research. Our success is based on the competence and results-oriented cooperation of our employees.
BIOTRONIK is seeking a skilled and service-oriented Technical Service Engineer to join our Advanced Product Support team. In this role, you will provide high-level technical, clinical, and troubleshooting expertise related to BIOTRONIK pacemakers, ICDs, loop recorders, Home Monitoring, and associated technologies. You will collaborate closely with clinicians, field personnel, and internal teams to ensure safe and effective device use while delivering exceptional customer support.
This is a remote work position, and therefore time management and accountability are critical, and a high degree of proficiency working with a computer is desired.
Your Responsibilities
Your Profile
Preferred Experience:
Work Environment:
This is a remote role that requires a quiet, distraction-free workspace suitable for customer-facing phone calls and video meetings. You will use BIOTRONIK-provided equipment—including a computer, cell phone, and headset—to support customers via a cloud-based platform handling VoIP calls and emails according to scheduled shift coverage as well as a rotating on-call schedule.
Physical Requirements:
This position is primarily sedentary and performed in a home office setting. Employees must be able to use hands and fingers to operate standard office tools, reach with hands and arms, and communicate clearly via headset and computer. Reasonable accommodations may be made for individuals with disabilities.
Travel Requirements:
Occasional, infrequent travel may be required for training or to support customer presentations.
Technical Services Engineer • Lake Oswego, US
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