Product Operations Analyst

We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance.

Being a Product Operations Analyst at iManage Means…

You will play a key role in driving the efficiency, alignment and execution of the product lifecycle. Your role will be the connective tissue between our product management, engineering, design, sales, marketing, customer success and other cross-functional teams to ensure our product strategy translates into the seamless delivery and adoption of our products. You will use your technical acumen and knowledge to design and lead processes that ensure the right feedback reaches the right product teams and to help develop actionable insights that will help us to continually shape our products and services.

iM Responsible For…

• Leading and partnering on product launches to ensure readiness and to deliver insights post-launch to ensure a positive experience for customers and internal teams.
• Owning the enhancement request and feedback management process: collecting, analyzing and synthesizing feedback from customers, internal stakeholders and data sources to inform product strategy.
• Establishing and managing product-related processes, workflows and documentation to improve efficiency and scalability.
• Developing reports and insights to highlight customer needs, drive prioritization conversations and influence roadmap direction. Defining, tracking and reporting on key performance indicators (KPIs) related to product roadmap delivery spanning initiatives for new products, tech debt, and technology integration.
• Equipping our Go to Market teams with visibility into our product roadmap status and rationale.
• Fostering a culture of continuous improvement by identifying gaps in our processes and implementing solutions.
• Collaborating with other Operational Leads to ensure that data, processes and best practices are communicated across different teams for operational efficiency.

iM Qualified Because I Have…

• 5+ years of experience in product operations, product management or program/project management
• A Bachelor’s or Master’s degree in Computer Science, Data Science or Data Analytics related field
• Proficiency in working with Python (or similar scripting tool), SQL & data visualization tools like Tableau/PowerBI
• A data-driven mindset with the ability to extract insights from qualitative and quantitative sources
• Exceptional problem-solving skills and the ability to think critically, strategically and holistically across the organization
• Strong written and verbal communication skills and ability to effectively communicate complex subjects to both technical and non-technical audiences
• Experience with managing a variety of cross-functional stakeholders on complex initiatives; having to influence senior leaders across our internal teams
• Ability to be hands-on and leading with a proactive approach to help continually evolve our product strategy
• An ability to translate complex processes into clear, scalable frameworks

Bonus Points If I Have...

• Experience in a B2B SaaS environment
• Administrative knowledge of AHA the Product Management platform
• JIRA and/or Target Process admin knowledge
• Familiarity with agile methodologies and product lifecycle management

Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways!

iM Getting To…

• Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!
• Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.
• Own my career path with our internal development framework. Ask us more about this!
• Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.
• Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.
• Enjoy flexible work hours that empower me to balance personal time with professional commitments.
• Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.

iManage Is Supporting Me By...

• Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.
• Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
• Rewarding me with an annual performance-based bonus.
• Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.
• Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
• Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset.
• Having multiple company wellness days each year to prioritize mental health and well-being.
• Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources.

The overall US annual base salary range for this position is $105,000 - $130,000 per year. Individual compensation for each candidate depends on factors such as qualifications, experience, and candidate location. This range does not include additional forms of compensation, such as bonuses, commission, or benefits. Your recruiter will provide further details about the offer range, incentives, and overall compensation during the hiring process.

iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to careers@imanage.com so our team members can review.