Quality Assurance - QA Coordinator

Crystal Stairs, Inc.

Improving the Lives of Families through

Child Care Services, Research, and Advocacy

Crystal Stairs is committed to building and sustaining a diverse, fully vaccinated workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations.

Quality Assurance Coordinator

100% Onsite - Los Angeles, CA 90056 | Must be fully Covid-19 vaccinated

What we are looking for:

Under the direction of the Compliance Manager, the Quality Assurance (QA) Coordinator is responsible for the management of the Quality Assurance Unit to ensure ongoing program contracts and grant compliance. The QA Coordinator is responsible for enhancing compliance monitoring tools and procedures, identifying risks, and recommending improvements. This position has contact with senior level management, C-suite staff, and funders.

Responsibilities:

• Maintain ongoing monitoring of County, State and Federal regulations required by contracts.
• Maintain compliance monitoring work tools and compliance procedures for programs, as well as for new contracts and grants
• Ensure the delivery of accurate and timely monthly and quarterly file review findings.
• Monitor department work to develop more efficient procedures while maintaining a high level of accuracy.
• Implement new procedures and file review features to enhance the workflow of the department.
• Lead team in analyzing and identifying risks, issues and controls, as well as root cause analysis and issue recommendations.
• Recruit, train and hire staff, Handle personnel issues relating to staff performance and communication issues and establish and monitor annual performance goals and objectives for staff.
• Work with management to ensure that programs remain compliance ready and assist with preparation for external monitoring reviews.
• Participate in program work groups to provide a cross-functional and regulation review of changes to work.
• Perform other duties to support agency and department goals as assigned by the Compliance Manager and Chief Compliance Officer.

Education & Experience:

• B.A. or B.S. degree in Business Management, Education, Public Administration, Child Development, Accounting or Finance.
• Five or more years in internal audit, compliance, regulatory or government grant monitoring.
• Three or more years of management and supervisory experience. Preferably three years if experience in a non-profit or governmental environment.
• Experience with Microsoft Office is required. Familiarity with relational database structures, and use of complex accounting and reporting software in a business environment.

Knowledge:

• Knowledge of County, State and Federal contract requirements for child care programs, sampling methodologies and internal audit best practices, technology tools that can implement to improve efficiency and compliance and knowledge of Child Care Licensing Regulations.
• Demonstrated proficiency with MS Office Suite and custom applications.
• Knowledge of agency policies and procedures, workflow and process maps, and organization structure.
• Detailed oriented with the ability to detect errors, irregularities or misstatements, investigate problems, and seek appropriate clarification and resolution.
• Excellent analytical ability and development skills.
• Must have strong multi-tasking and organizational skills. Excellent oral and written communication skills and the ability to effect change.
• Requires excellent customer relations skills and be able to communicate effectively with all levels of management and technical professionals.

Total Package of Benefits

• Medical/ Dental/ Vision/ - 95% Covered by employer
• 401k Matching Options
• Flex Spending
• Pre-paid Legal Services
• Sick and Vacation Time
• Paid Holidays
• Opportunity for Growth and Development
• Robust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Crystal Stairs, Inc. is committed to building and sustaining a fully vaccinated, diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.

Additional Requirements: Must be fully vaccinated and remain fully vaccinated against COVID-19. Per the CDC, fully vaccinated means at least 2 weeks after (1) a second dose in a 2-dose series, or (2) a single-dose vaccine, and this status and definition applies to COVID-19 vaccines currently authorized for emergency use or approved by the U.S. Food and Drug Administration.

For more information about Crystal Stairs, Inc. please visit our website at: