Order Completion Flex Specialist

Job Details

Level EntryJob Location Corporate HeadQuarters - Englewood, COPosition Type Full TimeEducation Level High SchoolSalary Range

Description

The Order Completion Flex Specialist will be available to assist SalesOps teams with projects and workload as requested by the Director of Sales Operations and SalesOps Management. This role will work with other internal teams to advocate on behalf of patients to ensure they are getting the care they need.

Zynex Medical was awarded “2024 Denver Top Workplaces” from the Denver Post

Competencies Needed:

• Adaptability – Deals with change and ambiguity well; adjusts and alters behavior when change occurs so priorities are still met.
• Customer-Focus -Implements ways to rapidly respond to customer requests for improved outcomes; works with the customer to collect accurate information about needs; goes beyond the initial thinking and remains flexible to meet customer needs; maintains strong and loyal customer relationships. In addition to patients, your customers may be coworkers, clinics, the Zynex sales team, etc.
• Resourcefulness – Finds ways around obstacles or lack of resources; addresses potential problems and obstacles with a high degree of professionalism and in a way that aligns with the company’s strategy.
• Team Player –Prioritizes team over self. Works well with peers and Managers.

Essential Job Duties & Responsibilities:

Main Daily Duties: (90% of Shift)

• Assist Order Completion teams to obtain missing documentation needed to complete files for shipping and/or billing purposes.
• Assists Sales Management Support with Demo Tracking and Patient Survey distribution for Territory Managers.
• Complete administrative tasks for SalesOps teams.
• Will be cross-trained and assist other SalesOps teams with primary functions when necessary.
• Filter, review, and close files based on Patient Enrollment processes.
• Provide requested information to insurance carriers to include billing/coding support concerning devices, accessories, and supplies for recipients, insurance providers, physicians, and the payer community.
• Operate independently in Zynex’s access database/billing system to complete patient orders with a high degree of accuracy.

Additional Duties:

• Meet daily goals as outlined by Sales Operations Managers and/or Director.
• Dress and interact professionally in an office environment.
• Follow all company policies and address issues following appropriate chain of command.
• Be present/visible in the home office 5 days/week (M-F), 8 hours/day. Exceptions to this need prior approval from your direct Manager/Director.
• Complete other duties, as assigned by Management.

Minimum Job Qualifications:

• Genuine interest in helping people.
• Ability to perform with high degree of independent judgment, discretion, and confidentiality; and make complex decisions within short amount of time.
• Exceptional communication (written & verbal) skills AND Excellent organizational skills.
• Superior phone communication skills with providers, carriers, patients, and trainees.
• Strong attention to detail and good typing skills.

Future Responsibilities:

As part of the natural growth in this role, the position will evolve to include training responsibilities. This will involve:

• Conducting training sessions for new team members.
• Developing and implementing training materials and programs.
• Collaborating with cross-functional teams to ensure consistent training standards.
• Identifying improvement opportunities by analyzing common inefficiencies and discrepancies in work processes.
• Conducting Quality Assurance (QA) review utilizing departmental Key Performance Indicators (KPIs)

Education Requirements:

• High School Diploma or equivalent required; College degree beneficial.

Physical & Environmental Requirements:

Computer Intensive Tasks (95% of shift):

• Ergonomics: Maintain proper posture using an ergonomic chair.
• Communication: Effectively communicate via spoken, written, virtual, and electronic means.
• Strenuous Eye Activities: Ability to focus and concentrate on detailed tasks for extended periods to reduce eye strain.
• Repetitive Strain: Perform frequent keyboard and mouse activities with dexterity and careful hand movements to minimize the risk of strain.
• Sitting/Standing for Extended Periods: Sit or stand for prolonged periods while working on a computer.
• Technology Proficiency: Utilize office equipment, including computers, copiers, fax machines, and telephones, as well as demonstrate proficiency in Microsoft Office Software.
• Dynamic Office Environment: Operate in a fast-paced, professional office setting.

Physical Tasks (5% of shift):

• Heavy Lifting: Lift objects weighing up to 10 lbs.

Zynex Offers Exceptional Benefits (Full-Time Roles):

• Premium starting pay (starting $21/hour).
• Health, dental, & vision insurance.
• 401k with company contribution.
• 8 paid holidays + up to 2 additional floating holidays.
• 15 days Paid Time Off (PTO) for sick or vacation time; increases to 4 weeks after 2 years with the company.
• Free and/or subsidized breakfast and lunch.
• Health & wellness bonus up to $50/month.
• Frequent opportunities for role transitions and advancements.
• Up to $150/month reimbursement for community volunteer hours.
• Employee product discounts.

In order to be considered for this position, applications must be submitted by 10/08/2024

Zynex Medical provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Zynex Medical remains vigilant against fraudulent schemes, including the use of deceptive tactics like text messages and forged letters, which falsely promise job interviews and/or offers of employment under our company's banner. To clarify further:

We are actively hiring for various positions and will never ask for payment for job placements.

Job openings are solely advertised on trusted platforms like Be cautious of job interview invites from locations other than our corporate office at 9655 Maroon Circle, Englewood, CO 80112.

Requests for information, interview scheduling, and job offer letters are validated exclusively if they originate from a sender's domain identified as Report any recruitment approaches not linked to our official advertisements to law enforcement promptly.