Talent.com
Toyota West Mobile
Service AdvisorToyota West Mobile • Mobile, AL, US
Service Advisor

Service Advisor

Toyota West Mobile • Mobile, AL, US
30+ days ago
Job type
  • Full-time
Job description

Service Advisor

We are a leading automotive dealership committed to providing an exceptional car-buying and service experience.
We provide a positive, professional work environment, aggressive pay plans with career advancement opportunities, and the best training in the industry.

Job Summary

The Service Advisor is responsible for scheduling service work in the service department and for selling additional services to the customers while providing an excellent customer service experience. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

We offer best in class industry benefits:

  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Vehicle Purchase Discounts
  • Employee Discounts on Parts and Service Repairs
  • Aggressive Employee Referral Program with Bonus Opportunities

Responsibilities:

  • Greet customer in a friendly and professional manner.
  • Listen to customers’ concerns and accurately document their vehicle issues.
  • Manage service orders and flow of Drive Lane.
    Ensure that customers receive prompt, courteous, and attentive service.
  • Checks on progress of repair throughout the day.
    Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Distribute work between technicians according to store policy.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain Customer Satisfaction scores at or above company standards.
  • Maintain good working relationships to foster positive employee relations.
  • Comply with all company policies, procedures and safety standards.
  • Other duties as assigned.

Qualifications:

  • Previous experience as a Service Advisor is a plus but not required.
  • Good communication and customer service skills.
  • Computer competency and basic math skills.
  • Self-motivated with the ability to set and achieve targeted goals.
  • Organizational and time management skills.
  • Professional, well-groomed personal appearance.
  • Strong record of positive customer satisfaction results.
  • Clean driving record and valid driver’s license.

You must be at least 18 years of age to apply. We are an equal opportunity employer and a drug-free workplace.

Create a job alert for this search

Service Advisor • Mobile, AL, US

Similar jobs

Bilingual Sales Advocate (62623)

MobilelinkMobile, AL, United States
Full-time +1

Base+Commission/year Position Type Full-Time/Part-Time Category Store Sales.With over 500 Cricket stores, Mobilelink is Cricket's largest authorized wireless retailer in the United States, and we w... Show more

 • Promoted

Customer Service & Sales Representative

Rustman AgencyDaphne, AL, United States
Full-time

Customer Service And Sales Representative.Are you a people-person who thrives on turning conversations into connectionsand connections into sales? As a Customer Service and Sales Representative, yo... Show more

 • Promoted

Fire Protection Service Sales Specialist

Firetrol Protection SystemsMobile, AL, United States
Full-time

Fire Protection Service Sales Specialist.Inspection Deficiencies | Repairs | System Upgrades.We are seeking an experienced fire alarm or fire sprinkler professional who understands the systems and ... Show more

 • Promoted

Sales and Service Technician

BridgestoneMobile, AL, United States
Temporary

Retail Sales and Service Technician (SST).The retail Sales and Service Technician (SST) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within Fireston... Show more

 • Promoted

Customer Service Representative

Security FinanceSaraland, AL, US
Full-time

Are you looking for an opportunity to learn a.Do you want multiple opportunities to.Do you want to work in an open,.You’re the first face customers see and the most important memory, because you’ll... Show more

Remote Benefits Advisor (50k-90k per year)

Professional CareersDaphne, Alabama
$50,000.00 yearly
Remote
Full-time +1

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r... Show more