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Kaseya
Help Desk EngineerKaseya • Orlando, Florida, United States
Help Desk Engineer

Help Desk Engineer

Kaseya • Orlando, Florida, United States
30+ days ago
Job type
  • Full-time
Job description
Help Desk Engineer- Orlando, FL Are you ready to make an impact? WHAT YOU'LL DO: Join us as a Help Desk Engineer, where you'll be the frontline support for resolving IT issues and providing technical assistance to our employees. Your responsibilities include diagnosing and troubleshooting hardware and software problems, documenting support tickets, and ensuring timely resolution of issues. If you're a tech-savvy problem solver with excellent communication skills, apply now to be a crucial part of our IT support team. WHAT WE ARE LOOKING FOR: A leading provider of IT Cloud Management software and services is expanding rapidly and looking for a self-motivated, organized, and detail-oriented Team player to join our IT Service Desk Team, as IT Helpdesk Engineer, Global Information Technology. Full details below. ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Troubleshoot hardware incidents in computers, peripherals, and networking (LAN and WAN);
  • Install and configure new hardware or software for end users.
  • Closely work with other IT engineers and service desk associates.
  • Diagnose and resolve software incidents related to operating systems, Microsoft Office Suites, and across a range of software applications.
  • Working with ISPs & Telecom solution provider to make sure they adhere to the promised SLA.
  • Effectively communicate with Team members and all levels in the organization (R&D, Sales etc.), escalating incidents to senior members of the IT Team when necessary.
  • Take ownership of issues (L1 & L2) and assist users to restore services as soon as possible and accurately record, update and document requests using the IT service desk system.
  • Follow up with customers to ensure issue has been resolved.
  • Provide feedback on processes and make recommendations on areas to improve.
  • Work from the office 5 days a week during business hours. After business hours or weekend work on an as needed basis.
WHAT YOU’LL BRING:
  • Good verbal and written communication skills.
  • Ability to Provide Excellent customer service experience.
  • Active Directory, Operating System (Windows and MacOS) troubleshooting experience (install, configure, troubleshoot, upgrade – hardware and software, etc.).
  • Knowledge of Two-Factor Authentication, Identity and Access Management tools.
  • Experience in Cloud products such as O, SharePoint, or Azure.
  • Experience with IT Hardware (Laptops, desktops, monitors, keyboard/mouse, etc)
  • Understanding of malware, phishing, spam, etc. analysis and clean up processes.
  • Ability to learn and accept constructive feedback.
  • Self-motivated, responsible, organized, and a team player.
  • Associates degree or at least 2 years of IT experience in lieu of degree, Bachelor's Degree in Computer, Networking, or IT related area preferred; and
  • IT related certifications desirable with ITIL.
  • Desirable knowledge of networking concepts, VoIP, routing, DHCP, DNS, TCP/IP.
YOUR REWARD: Join the fastest growing tech company in the US. Earn a competitive compensation package that allows you to focus your attention on your passion for an exciting career in tech! If this sounds like the right career to fit your personality and interests, please apply, we’re looking forward to meeting you!
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Help Desk Engineer • Orlando, Florida, United States

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