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Southern Management Companies
Service CoordinatorSouthern Management Companies • Oxon Hill, MD
Service Coordinator

Service Coordinator

Southern Management Companies • Oxon Hill, MD
30+ days ago
Job type
  • Full-time
Job description

Position Type:

Regular Full Time

What we are looking for:

Responsible for service coordination in a fast paced environment. Provide support to Leasing, Resident Service & Maintenance team w/ all maintenance related request. WHAT WE ARE LOOKING FOR:
Service Coordinators are the first stop for residents in need of maintenance in their homes. They are highly organized individuals with an ability to multi-task in a busy environment. They have excellent written and verbal communication skills and the ability to provide unparalleled customer service under all circumstances. WHAT WE EXPECT FROM YOU:
  • Coordinate incoming service requests
  • Manage work order process for all resident requests, apartment turnovers, scheduled maintenance and after-hours emergencies
  • Communicate with vendors regarding scheduled work
  • Ensure Service Technician work hours are documented per internal quality control standards
  • Encourage and build positive relationships with team members, customers, and vendors
  • Provide high levels of service to all customers and team members
  • Demonstrate behaviors that cultivate a positive work culture
  • Contribute to community/company engagement efforts
  • Perform other duties as assigned by manager and/or supervisor
JOB KNOWLEDGE & SKILLS:
  • Superb customer service skills
  • Strong written and verbal communication skills
  • Ability to keep neat and accurate records
  • Capacity to understand and follow directions
  • Competence with technology including Microsoft Office
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Service Coordinator • Oxon Hill, MD

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