Overview
The Service Specialist is responsible for answering merchant inquiries in a high-volume, fast paced call center environment. They are required to exceed merchant expectations and maintain an excellent image for the company. By leveraging probing questions and effective listening skills. The service specialist will provide superior customer service via phone, e-mail, and ticketing. This position is required to handle all forms of telephone etiquette such as; call transfers, message taking, call backs, holds, interruptions, and unintentional disconnects. The position will display the highest degree of professionalism and courtesy when speaking with and supporting all customers.
Responsibilities
Qualifications
Tools
Service Specialist • Jacksonville, FL, US
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