Intake Coordinator

FIND YOURSELF HERE.

Aveanna is compassion and passion rolled into one inspired purpose. It’s anything you want to find and everything you’re looking for. It’s a place where caring is more personal, because it happens right in the comfort of home. Come see what’s waiting for you when you come to Aveanna.

We’re a company built on compassion, excellence in care, and a commitment to the families we’re privileged to serve. If you like making a difference, you’ll love working at Aveanna. We’re glad you’re here.

The Intake Coordinator will work under the Intake Manager, tracking and timely follow-up for all referrals made to the agency ensuring compliance with Aveanna Healthcare policies, procedures and federal/state regulations and guidelines. The position will provide an end to end 5 Star referral experience differentiating Aveanna Healthcare in their marketplace and upholding the Aveanna Healthcare Mission in every interaction.

Responsibilities and Job Function:

Manages communication with physicians, patients, families and referral sources to ensure there is effective coordination of home care services referrals. System entry and transfer of pertinent information to client’s physician, therapists and agency staff members.

• This position may have weekend responsibilities depending on the needs of the business.
• Respond to all electronic referrals in a timely manner.
• Answering phones and delivering 5-star customer service.
• Communication between Referral sources and locations to ensure proper documentation is obtained.
• Verification of Physicians
• Ensuring PCP to sign orders
• Last PCP appointment
• Confirming 90 days prior of confirmed 30 days post on community referrals.
• Verification of insurances to ensure coverage of services.
• Obtain Face to Face with all clients.
• Chart creation for patients to include Demographics and primary DX coding

Requirements:

• High school diploma/GED or a college degree
• College degree preferred – Experience will be considered in placement of degree.
• Must be able to work after hours on-call schedule
• Proficient Microsoft Office skills
• Proficient typing skills
• Effective Communication
  

Benefits of the Intake Coordinator:

• Health, Dental, Vision and Life Insurance
• Competitive Salary
• Quarterly Bonus Structure
• Yearly earning potential of up to 70K
• 2 Weeks Vacation (3 weeks after year 1)
• Mileage Reimbursement
• 1 Week Sick time
• 401(k) Savings Plan with Employer Matching*
• Paid Training & Continuous Professional Development
• Complete EMR System
• Compensation: $24 an hour, plus bonus potential (up to 5% bonus based on performance), cell phone, on call and mileage reimbursement. Up to 80 hours of vacation accrual in the first year, 48 hours of sick time accrual, 1 8-hour fun day and 1 8-hour inclusion day. Vacation hours accrual will increase to 120 hours of vacation after 1st year.
  

Other Skills:

• Must be able to always adhere to confidentiality standards and professional boundaries
• Ability to remain calm and professional in stressful situations
• Ability to multi-task
• Attention to detail
• Time Management
• Effective problem-solving and conflict resolution skills
• Excellent organization and communication skills
• Quick-thinking and astute decision-making skills

Physical Requirements:

• Must be able to speak, write, read and understand English
• Must be able to travel; company does not provide vehicles or transportation
• Occasional lifting, carrying, pushing and pulling of 25 pounds
  

Environment:

• Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions
• Possible exposure to blood, bodily fluids and infectious diseases

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.