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Vivian Suarez - State Farm Agent
Customer Service Representative - State Farm Agent Team MemberVivian Suarez - State Farm Agent • West Palm Beach, FL, US
Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Vivian Suarez - State Farm Agent • West Palm Beach, FL, US
30+ days ago
Salary
$38,000.00 yearly
Job type
  • Full-time
Job description
Benefits:
  • Paid time off
  • Opportunity for advancement
  • Training & development
  • Bonus based on performance

Position Overview


Vivian M. Suarez State Farm is seeking a detail-oriented, reliable, and customer-focused professional to join our service team as a Customer Service Representative. This role supports customers with policy servicing, billing, Citizens Insurance, coverage questions, documentation, and daily agency workflows.


Success in this role requires strong follow-through, excellent communication skills, and the ability to work efficiently in a fast-paced environment. Experience with insurance servicing is preferred, and proficiency in Citizens is a major plus.


Bilingual Spanish is a plus.



Responsibilities


  • Provide prompt, accurate, and friendly customer service through phone, email, and in-office communication
  • Handle billing questions, payments, cancellations, reinstatements, and underwriting requests
  • Process endorsements, certificates, evidence of insurance, and policy changes
  • Support Citizens new business and renewals (training provided if needed)
  • Manage daily workflow, documentation, and follow-up to ensure deadlines are met
  • Support sales team with customer retention, coverage reviews, and client communication
  • Maintain a positive attitude and commitment to accuracy, urgency, and service excellence

Qualifications


  • Must hold an 4-40 or 2-20 license (or be willing to obtain one immediately)
  • Previous insurance service experience preferred
  • Strong communication, professionalism, and problem-solving skills
  • Ability to multitask and work efficiently under deadlines
  • High attention to detail and accuracy
  • Professional, reliable, and accountable work ethic
  • Problem-solving mindset with strong follow-through
  • Coachable, positive, and team-focused
  • Spanish bilingual is a plus
  • Experience with Citizens is a plus

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Customer Service Representative - State Farm Agent Team Member • West Palm Beach, FL, US

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