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Electrical Power Source Fresno
Customer Service RepresentativeElectrical Power Source Fresno • Fresno, CA, US
Customer Service Representative

Customer Service Representative

Electrical Power Source Fresno • Fresno, CA, US
30+ days ago
Job type
  • Full-time
Job description

· Answer incoming phone calls from residential and commercial customers, AHJ entities, PG&E/SoCal Edison, while maintaining a high level of customer satisfaction and phone etiquette as the initial point of contact with Apex General Inc and Electrical Power Source · Monitor and respond to emails from residential and commercial customers, AHJ entities, PG&E/SoCal Edison regarding project information, pertaining to work orders and service requests, document inquiries, and invoices. · Schedule/Coordinate appointments with customers for new service inquiries, sold services, or electrical issues. (Estimates, Diagnostics, Installations, Inspections) · Work with service estimators and material coordinators to coordinate and assign all service technicians to service appointments daily · Act as a liaison to relay information/updates, file applications, obtain permits and schedule inspections on behalf of customers regarding updates of services and appointments with appropriate electrical service providers (PG&E/SoCal Edison) and AHJ entities. · Coordinate and schedule a rotating on call schedule for weekends and holidays for service technicians· Answer phone calls when assigned for on-call coverage during after-hours and weekends.· Schedule and Dispatch on-call technicians · Calculate service costs to invoice customers and issue to appropriate AP dept or residential customer daily. · Enter service invoice and job record information in bookkeeping accounting system daily · Handle incoming and outgoing mail and deliveries
Not Necessary but is a +Knowledge of Service Titan

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Customer Service Representative • Fresno, CA, US

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