Customer Service RepresentativeElectrical Power Source Fresno • Fresno, CA, US
Customer Service Representative
Electrical Power Source Fresno • Fresno, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Answer incoming phone calls from residential and commercial customers, AHJ entities, PG&E / SoCal Edison, while maintaining a high level of customer satisfaction and phone etiquette as the initial point of contact with Apex General Inc and Electrical Power Source Monitor and respond to emails from residential and commercial customers, AHJ entities, PG&E / SoCal Edison regarding project information, pertaining to work orders and service requests, document inquiries, and invoices. Schedule / Coordinate appointments with customers for new service inquiries, sold services, or electrical issues. (Estimates, Diagnostics, Installations, Inspections) Work with service estimators and material coordinators to coordinate and assign all service technicians to service appointments daily Act as a liaison to relay information / updates, file applications, obtain permits and schedule inspections on behalf of customers regarding updates of services and appointments with appropriate electrical service providers (PG&E / SoCal Edison) and AHJ entities. Coordinate and schedule a rotating on call schedule for weekends and holidays for service technicians Answer phone calls when assigned for on-call coverage during after-hours and weekends. Schedule and Dispatch on-call technicians Calculate service costs to invoice customers and issue to appropriate AP dept or residential customer daily. Enter service invoice and job record information in bookkeeping accounting system daily Handle incoming and outgoing mail and deliveries
Not Necessary but is a +
Knowledge of Service Titan
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