Talent.com
Advanced Personnel Resources Inc
Entry Level Technical SupportAdvanced Personnel Resources Inc • Greensboro, NC
Entry Level Technical Support

Entry Level Technical Support

Advanced Personnel Resources Inc • Greensboro, NC
30+ days ago
Job type
  • Full-time
Job description

Job Description

Advanced Personnel Resources is recruiting high-energy and dependable professionals for an exciting career as a Technical Support Representative! Ideal candidates will have a steady work history, 3+ years of customer service experience (retail or call center), and a drive to succeed in an interactive customer support atmosphere.

Job Requirements

Overview:

Technical Support Representatives must possess excellent verbal and written communication skills, be detail-oriented with a strong work ethic, have a strong technical and mechanical aptitude, and have a passion for helping others solve problems with patience, empathy, and care.

Job Duties:

  • Strive to become a Subject Matter Expert of clients’ products and services, and remain informed and knowledgeable of product and business changes
  • Resolve customer issues or concerns via phone, chat, or email by asking troubleshooting questions to diagnose and provide accurate product and service information, according to established policies and procedures
  • Accurately and efficiently update CRM system and databases of all customer inquiries and request of warranty replacements
  • Provide exemplary customer service by actively listening to customer issues or concerns, speak to customers in a professional dignified tone, provide empathy and understanding of the customer’s point of view, and handle every call with enthusiasm and pleasantries
  • Maintain required performance expectations in quality, availability, call handle time, attendance, promptness

Knowledge, Skills, & Competencies:

  • Exemplary Customer Service with ability to communicate with diverse audiences
  • Excellent Active Listening skills
  • Clear and tactful communication, both verbal and written
  • Service all customers, especially those agitated, with a pleasant and professional demeanor
  • Ability to build trust and rapport with customers and coworkers
  • Technical and mechanical aptitude with ability to understand, troubleshoot and resolve technical issues
  • Ability to manage customer information with sensitivity and discretion
  • Highly accurate and detail oriented
  • Ability to multi-task
  • Computer literate and proficient at typing
  • Excellent attendance and punctuality
  • Education - High School Diploma or equivalent

Benefits offered by APR

Medical, Dental, Term Life, Short-Term Disability, Holiday Pay, Service Bonus, Direct Deposit

Create a job alert for this search

Entry Level Technical Support • Greensboro, NC

Similar jobs

Limited Spots: Earn Up to $790/wk Helping Shape Innovation (Part-Time)

MaxionGreensboro, NC, US
Full-time +2

Want to make extra money on YOUR schedule? Join our exclusive list of research study participants and .Perfect for anyone seeking remote, part-time, or temporary work, these opportunities require .... Show more

 • Promoted

Entry Level Sales | WFH

Spieldenner GroupGreensboro, NC, United States
Remote
Full-time

Spieldenner Financial Group is looking for our next business partner to help us revolutionize the Mortgage Protection Industry!.Setting Appointments: 6-8 hours per week: reaching out to potential c... Show more

 • Promoted

Financial Services Entry Level - Remote

American Income Life Insurance CompanyGreensboro, NC, US
$75.00 hourly
Remote
Full-time
Quick Apply

The Year for Growth, Opportunity and Flexibility Are you ready for a career change in 2021?.At American Income Life, we are searching for ambitious individuals who are ready to build a successful c... Show more

Remote Online Product Support - No Experience

GLOCPAAsheboro, North Carolina
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

CT Technologist - Per Diem

UNC HealthEDEN, North Carolina, United States
$33.37 hourly
Full-time

Your passion belongs at UNC Health.Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.Conducts procedures and te... Show more

 • Promoted

Complete Online Surveys For Cash (Up to $25/per)

Earn HausAsheboro, NC, US
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Online Product Support- Work From Home - No Experience

GL1Asheboro, North Carolina
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

WORK-FROM-HOME Customer Service - Product Support - $25-$45 per hour

GL1Asheboro, North Carolina
$25.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausEden, NC, US
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Data Entry Product Support - No Experience

GLOCPAAsheboro, North Carolina
$15.00 hourly
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Aviation Electronics, Electrical & Computer Systems Technician

US NavyAltamahaw, NC, US
Full-time

Advanced Electronics / Computer Field (ET/FC).The Advanced Electronics and Computer Field trains Sailors to maintain, operate, and repair some of the Navy’s most sophisticated electronics and compu... Show more

 • Promoted

Entry-Level Telecom Field Technician

Triage-PartnersGreensboro, NC, US
Full-time

Entry-Level Telecom Field Technician (Fiber).Triage Partners is proud to celebrate over 20 years as a national leader in the telecommunications industry.We’re growing fast and continue to deliver i... Show more

Online Survey Participant: Work Remote and Earn Up To $25 Per Survey

Earn HausAsheboro, NC, US
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Customs and Border Protection Officer (CBPO) - Experienced New Hire Sign-On and Retention Incentives

U.S. Customs and Border ProtectionAsheboro, NC, US
Full-time

Customs and Border Protection Officer (CBPO).Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of high... Show more

 • Promoted

Work From Home - Online Product Support - $45 per hour

GL1Asheboro, North Carolina
$45.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience

GL1Asheboro, North Carolina
$25.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Work from Home - Online Product Support (Entry Level)

GLOCPAGreensboro, North Carolina
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

In-Home Sales & Tech Support (Part Time)

AsurionGreensboro, NC, United States
Part-time

In-Home Sales & Tech Support (Part Time).This is a local, in-home field role requiring daily travel to customer residences not Remote.Part-Time Schedule: 5 evenings/week Hours: 4:05pm to 9:00pm.W... Show more

 • Promoted

Entry Level Sales | WFH

Spieldenner Financial GroupGreensboro, NC, US
Remote
Full-time
Quick Apply

Spieldenner Financial Group is looking for our next business partner to help us revolutionize the Mortgage Protection Industry!    The Day-To-Day:.Setting Appointments: 6-8 hours per week... Show more

Earn $60K–$160K While Helping a Family Grow

Roots SurrogacyRamseur, NC, US
Full-time

Looking for a meaningful way to earn significant income while doing something truly impactful?.Surrogacy with Roots offers one of the most supported and well-compensated journeys available.Base com... Show more