Hospitality Specialist ABQ

A Hospitaity Specialist is the first person the guest sees and the last: you are the face of the restaurant! As a host/hostess, you will be a member of a cohesive team that supports each other’s success in a fast-paced environment.

What you will do:

• Understand our Guest-Obsessed culture and do whatever it takes to create a positive and memorable guest experience.
• Welcome guests warmly by opening the door, smiling, and making eye contact as they enter the restaurant
• Seat guests at their own pace, handing the appropriate menu(s) to each guest after they’re seated.
• Communicate with servers and managers regarding availability of tables, seating of large parties, or special requests so that guests receive seamless service.
• Handle guests’ complaints by listening to their concerns, always informing a manager, and resolving issues PLUS ONE to ensure overall guest satisfaction.

Perks of the job:

• Great pay
• Flexible schedules
• Growth opportunities

We are looking for energetic and dependable individuals to add to our team. A great attitude and being team-oriented are a must. We are a premier fondue restaurant located in ABQ Uptown. Our mission is to provide the Perfect Night Out to our guests and a positive work environment for our team members. We offer a warm, friendly, and positive environment that promotes teamwork. We offer highly competitive hourly pay, meal benefits, and opportunity to grow. Our hours of operation are family and student-friendly. We close at 8:30 pm every day except Friday and Saturday, which is 9 pm and closing after last seating takes typically 1-2 hours. The Melting Pot in ABQ Uptown Boise is a great supplemental income job for those with day jobs or school. And we have a 4 person seasoned management team that has experience levels at The Melting Pot from 2 years to 10 years.

*Must have weekend availability. Must be available a minimum of 3 shifts per week.

SUMMARY:

The Host / Concierge is responsible for providing Total Guest Satisfaction (TGS) throughout a guest's dining experience. He/she must be a positive, consistent hospitality-oriented role model to other staff and guests.

RESPONSIBILITIES:

• Promote and maintain positive guest relations.
• Adhere to and maintain company policies and standards.
• Open doors and greet guests entering and exiting the restaurant.
• Establish professional, hospitable rapport with each guest you serve.
• Comply with local alcoholic beverage laws.
• Comply with appearance and grooming standards.
• Be aware of the cost of supplies and proper handling procedures.
• Always exceed guests' expectations, making their evening extra special.
• Perform opening, running, and closing side work assignments.
• Always perform as a team member.
• Attend and participate in ongoing training sessions. Read shift notes and attend shift meetings.

Team Member Perks

• Competitive Pay
• Family and Student Friendly Hours of Operation
• 50% Off Team Member and Guest Meals up to 2 Sunday through Thursdat
• Flexible Work Schedules
• Supporter of St. Jude Children’s Research Hospital®
• Growth Opportunities

Melting Pot Diversity & Inclusion

At the Melting Pot, we don’t just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our teams, our restaurants, and our communities. We believe that diversity adds flavor. The strength of our fondue family grows from a sense of inclusion that is felt by celebrating everyone who walks through our door. Melting Pot is proud to be an equal opportunity workplace.

Equal Opportunity Eployment

Important Notice

If you need assistance in completing the application below, please contact a member of our management team. Applicants should be extremely careful as they complete this application.

We are an equal opportunity employer and do not discriminate against otherwise qualified applicants on the basis of race, color, religion, national origin, age, sex, veteran status, disability, or any other basis prohibited by federal, state or local law. In accordance with Americans with Disabilities Act, it is our policy to provide reasonable accommodation upon request during the application process to eligible applicants in order that they may be given a full and fair opportunity to be considered for employment.

About Us

The Melting Pot of Boise, ID & Spokane, WA are locally owned by Hollis and Kim Silva. The Melting Pot is the original fondue restaurant where guests can enjoy several fondue cooking styles and a variety of unique entrees, salads, and unforgettable desserts. But we’re more than just a restaurant; we’re a unique destination offering a dining experience unlike any other. Our fondue restaurant is perfect for the everyday occasion, from a night out with friends or a romantic dinner with your special someone to a promotion celebration with colleagues. Enjoy a wide range of seasonal and fixed menu items, and you choose the way you want it all. Of course, what’s delicious food without a selection of wines and craft beers to really make it great?

No matter what the occasion or how many courses you choose to partake in, The Melting Pot provides an unforgettable, interactive dining experience that turns moments into memories. From the time the first piece of bread is dipped to when the last nibble of dessert is savored, you'll have the time to discover new things about people you thought you knew, and those you're getting to know.

The Food - From Appetizers to Desserts

If you aren’t really excited about dinner, maybe it’s time you joined us for one-of-a-kind dining at The Melting Pot. We make any meal stellar by offering you an epicurean fondue experience, featuring an unmatched combination of sensuous tastes you didn’t know you were craving.

A night at The Melting Pot is the perfect night out. Here, the dining experience and food are designed around you—you’ll create pairings as unique as you are. Customize your menu however you like, with up to four delightful courses. Pair artisan cheeses and breads with the perfect glass of wine. Indulge in the 4-Course Experience by selecting your favorite cheese fondue, salad, entrée, and chocolate and then choose one of our tempting cooking styles and sauces to enhance the flavor in every bite. Or just stop by to satisfy your chocolate cravings after an evening movie. Of course, we are happy to accommodate any dietary restrictions, with gluten-free options available at every restaurant.

Special Occasions - Celebrate with Us

Make absolutely any occasion special by meeting up at The Melting Pot. From birthdays to promotions to anniversaries, we celebrate it all by going far beyond the typical dining fare to give you and your guests a great dining experience.

Our gourmet fondue restaurant is the place to go to be social and that makes you and your guests as essential to the meal as the food. So gather around the table and unplug, unwind, and truly appreciate the time, while also enjoying a fabulous meal of artisan cheeses, fresh salads, savory entrees, and tempting desserts. Order a craft beer or glass of wine and raise your glass, because it’s going to be a good night.

Ability to communicate (speak, read, and write) in English. * Basic computer skills. * Ability to work in a high volume, fast-paced work environment. * Must work weekends Friday, Saturday and most Sundays. * Open all holidays, so holidays required as busiest days of the year.