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Rose International
Customer ServiceRose International • Nashville, TN, USA
Customer Service

Customer Service

Rose International • Nashville, TN, USA
30+ days ago
Job type
  • Full-time
Job description
Education Requirements:
- High School Diploma or GED required

Required Skills:
- 2-3 years customer service-related experience required.
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills
- Strong ability to work independently and manage ones time
- Strong ability to accurately document and record customer/client information
- Strong leadership and mentoring skills necessary to provide support and constructive performance feedback
- Previous experience with computer applications, such as Microsoft Word and PowerPoint
- Must be fluent reading and writing in French. Specially Quebec French.

Customer Service Overview:
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Responsibilities include determining the client’s issue, offer possible solutions or providing follow-up as needed. May be inbound, outbound or a combination of both. Skills, include accurate documentation and excellent interpersonal and communication skills.

Responsibilities:
- Approve the resolution of customers' service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Act as escalation point for clients/customers.
- Approve the referral of unresolved customer grievances to designated departments for further investigation.
- Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
- Solicit sale of new or additional services or products.

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

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Customer Service • Nashville, TN, USA

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