We are seeking experienced Call Center Representatives to join our fast-paced, high-volume call center in Jackson, MS. This is an on-site position (not remote) and requires strong customer service skills, professionalism, and the ability to thrive in a structured environment.
Schedule: Full-time: Monday-Friday, 5:00PM- 9:00 PM, with two required Saturdays per month (8:45 AM 4:00 PM)
Handle outbound calls while reading verbatim from a script
Meet and maintain call center performance metrics, policies, and procedures
Receive and apply coaching and feedback to continuously improve performance
Maintain professionalism in a high-volume, fast-paced environment
Sit for extended periods while managing continuous call activity
Previous call center experience required
6 12 months of customer service experience preferred
Strong basic computer and navigation skills
Ability to pass a background check
Must pass pre-screener for training
Must adhere to a 30-day probationary period with strict attendance requirements
Excellent verbal communication and active listening skills
Dependable, coachable, and goal-oriented
Please apply if you are interested in being a part of our next training group!
To qualify, you must complete an intake interview at our office and attend a pre-screener on the job site.
Schedule: Monday-Friday, 5:00PM- 9:00 PM, with two required Saturdays per month (8:45 AM 4:00 PM)
Pay: $15.00 per hour
Pay Schedule: Weekly pay
Outbound Call Center Agent • Jackson, MS, US
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