Job Description
Essential Duties and Responsibilities:
Qualifications:
We provide customer support between 7:30 am to 7:00 pm EST M-F. Shift would be scheduled between those hours.
And here is what you will need to be successful:
Summary:
The mission of the Gemaire technical support and training group is to provide expertise, knowledge and solutions to our contractor base through personal contact by dedicated Technical Support Advisors.
Employees in this role provide remote technical support and advice to Gemaire customers using a call center system in alignment with company objectives. This routinely includes providing customers with information on the proper application, installation, operation, service procedures and handling special warranty situations for the HVAC equipment lines distributed by Gemaire. They communicate clearly with a positive attitude to encourage best practices and highest customer satisfaction.
HVAC Inside Technical Support Representative • Wilmington, NC
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