Fraud Specialist/ Customer Support

Job Title: Fraud Specialist/Fraud Operations Specialist I

Job Id: 24-04821

Location: Overland Park, KS

Duration: 06 Months On Contract

Description:

• At least 1 year relevant experience required.
• Conduct in depth analysis and/or investigations to identify and manage fraudulent activities.
• This includes customer authentication, fraud investigations and/or compliance with fraud policies in all business channels.
• Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud polices that could adversely impact Telecommunication.
• Evaluate fraud trends related to fraudulent orders and identity theft. Perform research and draw conclusions.
• Researches and/or notifies appropriate internal staff for customer verification or legal action. Participates in establishment and implementation of policies and procedures designed to identify and deter fraudulent usage.
• Investigates and responds to fraud escalations. Establishes and improves fraud-related process. Identifies issues and recommends solutions on team projects.
• Hours of operation Mon-Fri 9:00AM CST to 6:00PM CST and Saturday 8:00AM to 5:00PM CST.
• Must be able to work flexible schedule including nights, weekends and holidays.