Talent.com
MassGenics
Senior Help Desk TechnicianMassGenics • San Francisco , California
Senior Help Desk Technician

Senior Help Desk Technician

MassGenics • San Francisco , California
30+ days ago
Salary
$70.00 hourly
Job type
  • Full-time
Job description
Innova Solutions has a client that is immediately hiring for a Senior Help Desk Technician

Position type: Full time - Contract
Duration: 6+ Months
Location: San Francisco, CA

As a Senior Help Desk Technician, you will:
  • End-User Support
  • Serve as first line support for support issues (hardware, software, connectivity, and account access).
  • Provide expert-level support for Microsoft 365 applications — particularly Outlook, Excel, Word, PowerPoint, and SharePoint.
  • Support hybrid workers including configuration and troubleshooting for Windows, macOS, iOS, and iPadOS devices.
  • Configure and troubleshoot VPNs, MFA, and mobile device management (MDM).
  • Troubleshoot issues with laptops, mobile devices, printers, and peripherals.
  • Systems Administration
  • Manage user accounts, permissions, and security groups with our MSP
  • Assist with patch management, endpoint compliance, and device monitoring.
  • Support configuration, enrollment, and deployment of new Windows laptops, iPhones, and iPads.
  • Maintain IT asset inventory and assist with procurement and lifecycle management.

The ideal candidate will have:
  • Required 4–6 years of experience in IT support, preferably in financial services or another regulated environment.
  • Strong expertise in Microsoft 365 suite (Teams, Outlook, Excel, Word, OneDrive) and Windows 11. Mac OS Support a plus.
  • Demonstrated experience supporting and managing iOS and iPadOS devices, including enrollment, MDM configuration, and security policy compliance.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Thank you!
Sachin Saini
678-207-5262
Sachin.Saini@innovasolutions.com

PAY RANGE AND BENEFITS:
Pay Range*: $70- $75per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:
  • Named One of America’s Best Employers for New Grads by Forbes (2024
  • Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025)
  • One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
  • One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
  • Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
  • One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
  • AWS Advanced Tier Services Partner with 100+ certifications

Website: https://www.innovasolutions.com/

Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at https://innovasolutions.workllama.com/atsuser/anonreferafriend and earn $250-$1,000 per referral

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.


Create a job alert for this search

Senior Help Desk Technician • San Francisco , California

Similar jobs

Help Create a Family — Become a Surrogate with Roots

Roots SurrogacyWoodside, CA, US
Full-time

There are families out there who would give anything to hold their baby — and you could be the reason they do.At Roots Surrogacy, we work with incredible women who feel called to do something meani... Show more

 • Promoted

Senior Technical Lead

Fidelis CompaniesAlameda, CA, United States
Full-time

Senior Technical Lead- TIA Design.Ideally on sight in the bay area (open to be flexible for the right candidate).K+ first year total compensation package (higher compensation packages depend on ski... Show more

 • Promoted

Support Technician

Yoh, A Day & Zimmermann CompanyMenlo Park, CA, United States
Full-time

Need to improve the accuracy and reliability of our inventory data by validating real-world assets against system records, identifying discrepancies, and helping propose more systematic approaches ... Show more

 • Promoted

Earn Cash From Taking Surveys Online

Earn HausHalf Moon Bay, CA, US
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Peer Support Specialist

Telecare CorporationRedwood City, CA, US
Full-time +2

We have over 300 Peer roles at Telecare.We value this lived experience and this is what we are trying to grow within the organization.We have a career ladder specific to our Peer Workforce.What You... Show more

 • Promoted • New!

Loss Prevention Clerk

Costco Wholesale CorporationVallejo, CA, United States
Full-time

California applicants: Please click here to review the Costco Applicant Privacy Notice.The jobs listed are examples of the typical kinds of positions that Costco may hire for when openings exist.Th... Show more

 • Promoted

Customer Support & Onboarding Specialist ES - Interfell (Remote)

SimeraSan Francisco, CA, United States
Remote
Full-time

Customer Support & Onboarding Specialist.The Customer Support & Onboarding Specialist is responsible for accompanying clients during their implementation and adoption process of the platform, provi... Show more

 • Promoted

Amazon IT Support Technician

TradeJobsWorkforce94706 Albany, CA, US
Full-time

Take the next step in your career as our new Amazon IT Support Technician to assist with organizing, stocking, and general upkeep, coordinate tasks to ensure deadlines are met, and support the prep... Show more

 • Promoted

Help a Family & Earn $70,000+ — See If You Qualify Today

All Love SurrogacySan Pablo, NM, US
Full-time +1

Do You Qualify to Be a Gestational Carrier?.GESTATIONAL CARRIERS ARE NOT GENETICALLY RELATED TO THE BABY.Are you ready to change a family's life forever — and be rewarded for it?.Willing to complet... Show more

 • Promoted

Advanced Electronics / Computer Field Technician

US NavyAtherton, CA, US
Full-time

Advanced Electronics / Computer Field (ET/FC).The Advanced Electronics and Computer Field trains Sailors to maintain, operate, and repair some of the Navy’s most sophisticated electronics and compu... Show more

 • Promoted

Part Time Work From Home Focus Group Panelist. Help Desk Support Experience Not Required

Apex Focus Group LLCMenlo Park, California, United States
Remote
Part-time

We're currently looking for individuals across the country to take part in online market research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your... Show more

 • Promoted

Travel CT Tech - $2939 / Week

Pulse Healthcare ServicesBerkeley, CA, US
Full-time

Pulse Healthcare Services is seeking an experienced CT Tech for an exciting Travel Allied job in Berkeley, CA.Shift: 5x8 hr days Start Date: 05/26/2026 Duration: 13 weeks Pay: $2939 / Week.About Pu... Show more

 • Promoted

Travel Behavioral Technician - $1358.8 / Week

InSync Consulting ServicesVallejo, CA, US
Full-time

InSync Consulting Services is seeking an experienced Behavioral Technician for an exciting Travel Allied job in Vallejo, CA.Shift: 5x8 hr days Start Date: 05/11/2026 Duration: 13 weeks Pay: $1358.A... Show more

 • Promoted

Work from Home – Product Feedback Support - $25-$45 per hour

GL Loma Mar, California
$25.00–$45.00 hourly
Remote
Full-time

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market. Show more

 • Promoted

Senior Enterprise AE

ArtieSan Francisco, CA, United States
Full-time

Artie is a fully-managed change data capture (CDC) streaming platform that replicates production databases into data warehouses and lakes - in real time, with zero maintenance.We make high-volume d... Show more

 • Promoted

Alarm Service Technician

Brinks HomePinole, CA, United States
Full-time

Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals.Join us and be part of a collaborative team that is relentless in.We are currently seeki... Show more

 • Promoted

Deal Desk Analyst (6 Month Fixed-Term)

EverlawOakland, CA, United States
Full-time +1

Deal Desk Analyst (6 Month Fixed-Term).Oakland, California, United States.Everlaw is seeking a Deal Desk Analyst to join our Go-To-Market (GTM) Strategy & Operations team for a six-month fixed-term... Show more

 • Promoted

Junior Deal Desk Analyst

IterableSan Francisco, CA, United States
Permanent +1

Junior Deal Desk Analyst/h2pIterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized ... Show more

 • Promoted

Patient Care Technician - Entry Level Training Program

DreamboundRedwood City, California, United States
Full-time

Note : This is an educational program, not a job.Successful completion of the program does not guarantee employment but will equip you with valuable skills for the healthcare job market.Looking to ... Show more

 • Promoted

Senior Desktop Support

EsselMenlo Park, CA, US
Full-time
Quick Apply

Start your career with Essel! We are looking for a Senior Desktop Support to support one of our clients in Menlo park or San Francisco area.Do you have what it takes to take the next step?.Update a... Show more