Customer Service Representative
Love people and pets? Join our team and be the welcoming face of our luxury pet resort.
We’re looking for a Full-Time Customer Service Representative (internally called a Pet Host) to create exceptional experiences for pet parents and their furry family members.
Who We Are
NVA Pet Resorts is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We’re proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members.
At NVA Pet Resorts, our mission is simple: create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.
What You’ll Do
As a Pet Host, you are the first and last impression of our resort. You’ll run the front desk and lobby while ensuring pets and pet parents feel confident and cared for.
Your responsibilities include:
Greeting clients, pets, and vendors warmly
Managing check-ins and check-outs
Booking boarding, daycare, grooming, and training reservations
Answering phones, emails, and voicemails promptly
Processing payments and balancing transactions
Obtaining and verifying vaccination records
Managing waitlists during peak seasons
Recommending services and activity packages that meet client needs
Communicating pet updates and concerns to leadership
Keeping lobby and front areas clean and safe
You’ll also jump in to help the team when needed — which may include handling pets, cleaning up occasional messes, and staying flexible in a fast-paced environment.
What We’re Looking For
We’re seeking someone who is:
Friendly, confident, and professional
Detail-oriented and organized
Comfortable multitasking in a busy lobby
Strong with phones, scheduling, and computer systems
Comfortable giving tours, recommending services, selling packages, upselling services and promoting memberships.
Calm and solution-focused when handling customer concerns
Passionate about dogs and cats
You must be able to:
Work weekends and holidays
Stand, walk, bend, and lift up to 60 lbs
Work in a busy, sometimes noisy environment
Handle dogs of all sizes safely
Work Schedule
Full-Time
Monday–Friday shifts
Weekend availability required
Holiday availability required
Benefits & Perks
Health, Dental & Vision
Insurance
Paid Training
Employee Pet Care Discounts
Tips
Career growth opportunities within NVA
Equal Opportunity Employer
NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.
If you love customer service, enjoy staying busy, and want to work somewhere that celebrates pets every day — we’d love to meet you.
PetSuites is the leader of the pack in pet resorts offering exceptional services for both dogs and cats, ranging from boarding and daycare to grooming and training. Our trusted team of professionals delivers memorable experiences with personalized service in fun, convenient, and modern spaces.
Customer Service Representative • Cincinnati, OH, US
Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions... Show more
Customs and Border Protection Officer (CBPO) .Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of... Show more
Are you ready to take your career to the next level while savoring the delicious taste of success? Look no further than KBP Foods, where we're searching for energetic and passionate individuals to ... Show more
Most companies say employees are Number One.Let's start with what's in it for YOU.Why choose RDI? We ENCOURAGE your health and wellness, both physical and mental! Stop by our onsite Fitness Center ... Show more
Fairfield, Ohio, United States Or refer someone Job Openings Rep (Fairfield OH).About the Job Rep (Fairfield OH).Are You Ready for Limitless Career Mobility & Unlimited Earning Potential??.Competit... Show more
The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.Additional compensation includes annual, quarterly performance, or premiums may be paid in amoun... Show more
Create an outstanding customer experience through exceptional service.Establish and maintain a safe and clean environment that encourages our customers to return.Encourage team members to deliver e... Show more
We are urgently seeking people interested in taking market research studies for well known brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Ear... Show more
Sales Associate Or Sales Manager.Tire Discounters, the nation's largest family-owned and operated tire business, was founded almost 50 years ago.We are dedicated to providing exceptional automotive... Show more
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety o... Show more
Remote Jobs are now available in your area.This position is a work from home position.You will not need to come into the office.Benefits: Health Insurance, 401K, Vacation& PTO.Apply now! Work f... Show more
JOB PRIMARY RESPONSIBLITIES Receive, process, and fill all part orders, internally and externally from stock.Discuss use and features of various parts, based on knowledge of machines or equipment.O... Show more
We're currently looking for individuals across the country to take part in remote paid market research, including online focus groups, product trials, and consumer studies.Earn up to $750 a week in... Show more
Sales Representative - Facility Services.Cintas is seeking a Sales Representative to focus on new business-to-business account development in our Facility Services Division.Responsibilities include... Show more
Local long time manufacturer, acquired by private equity group, is seeking an entry level customer service representative to complete our team.Responsibilities will include, but not be limited to, ... Show more
Join Us and Craft Your Success from Anywhere!Ready to build a rewarding career where your efforts directly impact customer success?We're seeking highly motivated and customer-focused Customer Sales... Show more
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r... Show more
About the Role :We're looking for a dynamic Sales Manager to lead our Elevator & Escalator business across North America.In this role, you'll drive sales growth, build strong customer relations... Show more
